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Missing Backup and Scheduler jobs part at Confluence Administration Edited

Fábio Cabrita Jun 08, 2018

Hello,

I have set a schedule job for backups several months ago, and was everything working till last night, where it didnt happean:

http://prntscr.com/jsfwyk

So I went in Confluence general administration panel(http://prntscr.com/jsfq1o), and for my surprise I didnt found any entrie for both backup part and schedule jobs in left panel, like it says here:

https://confluence.atlassian.com/doc/scheduled-jobs-96567525.html

https://confluence.atlassian.com/doc/configuring-backups-138348.html

So I tried to enter manually the url(not sure if it is the right one for backups) that I think it should be,

http://<server_ip>:8090/admin/backup.action

and I have got a warning about permissions, 

http://prntscr.com/jsfyaz

From a permission perpective the user that I am using is in confluence administration group configured at Jira user management directory.

Have tried to login in other users in the same group and there was no entries there too.

Do you know what can be happening?

3 answers

1 vote
Igor Muzaliov Atlassian Team Jun 08, 2018

Hello,

If you are using Confluence server version, I would start by making sure that Scheduled Jobs plug-in and other system plug-ins are enabled. 

Then if you are a member of confluence-administrators and jira-administrators, make sure that both groups have full access from Global Permissions, especially System Administrator.

If all checks out, you can try clearing the plugins cache by following steps in: How to clear confluence plugins cache, clearing cache and restarting instance would bring plug-ins online in case those got disabled or crashed.

Hope this helps

Igor

Fábio Cabrita Jun 08, 2018 • edited

Hello Igor,

I tried to reboot first, but after reboot I was not able to start web confluence through,

sudo /opt/atlassian/confluence/bin/startup.sh

The port 8090 is openned, but not getting any output.

I have reboot the system more times and same result, after kill several times confluence PID.

Now I have the service down =X

In logs dont see any possible problem(catalina.log): https://pastebin.com/w4aA99VN

Fábio Cabrita Jun 08, 2018 • edited

When I do,

sudo /opt/atlassian/confluence/bin/start-confluence.sh

I got this error at web,

The SystemInformationService could not be retrieved from the container. Therefore very limited information is available in this error report. 
The SystemInformationService could not be retrieved due to the following error: java.lang.IllegalStateException: Spring Application context has not been set

Cause

org.apache.jasper.JasperException: java.lang.ClassNotFoundException: org.apache.jsp.errors_jsp
    at org.apache.jasper.servlet.JspServletWrapper.getServlet(JspServletWrapper.java:176)

caused by: java.lang.ClassNotFoundException: org.apache.jsp.errors_jsp
    at java.net.URLClassLoader.findClass(URLClassLoader.java:381)

Fábio Cabrita Jun 08, 2018

Also I have tried to How to clear confluence plugins cache but same result.

If you need more info let me know, now I am not seeing what can I do without having to restore the state of this service to a previous state =X.

Fábio Cabrita Jun 08, 2018

From atlassian-confluence.log: https://pastebin.com/LJGqmDam

Do you know what can be, there is no errors being mentioned?

Igor Muzaliov Atlassian Team Jun 11, 2018

Hello,

If confluence is installed as a service with an installer, do not sudo startup script, as service should start with a dedicated account, not root. If you kill all services, you can start confluence with service confluence start or just run start-confluence.sh, Alternatively, rebooting server should allow for service to startup normally.

1 vote
Vickey Palzor Lepcha Jun 08, 2018 • edited

@Fábio Cabrita  Go for ps -ef|grep java 

Check all your confluence process and KILL them . Also check synchrony process and kill that too.

And then try a fresh restart. Also what is your JVM memory allocation ?

Vickey Palzor Lepcha Jun 08, 2018

You will see synchrony running with a separate PROCESS ID - something like -synchrony.core

Fábio Cabrita Jun 08, 2018 • edited

Java is running for confluence (ps -ef|grep java): https://pastebin.com/JxivHRXQ

I have already kill all confluence (sudo kill -9 <confluence PIDs>) process's and I have tried to launch ./startup.sh again and nothing, please check my replies above your comment. I have confirmed with ps aux | grep confluence.

JVM memory allocation is the default one, 1 GB.

Thanks!

Vickey Palzor Lepcha Jun 08, 2018

Did you also kill the synchrony process ?

Vickey Palzor Lepcha Jun 08, 2018

Kill this

 

root      1668  1410  2 17:54 pts/0    00:00:28 /opt/atlassian/confluence/jre/bin/java -classpath /opt/atlassian/confluence/temp/2.1.0-release-confluence_6.5-1a01ab2d.jar:/opt/atlassian/confluence/confluence/WEB-INF/lib/postgresql-42.1.1.jar -Xss2048k -Xmx1g synchrony.core 

Vickey Palzor Lepcha Jun 08, 2018

And do a restart - please monitor your log during restart with tail -f 

0 votes
Fábio Cabrita Jun 12, 2018

I know that this is not an answer, but since that I dont have found a way to solve it I start my backup plan, and restore this VM to a previous state, and migrate home directory from confluence in current VM to that VM new restored.

Thank you Vickey and Igor for the help!

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