Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Migration assistant unexpected errors: "We couldn’t check for group conflicts/space key conflicts"


I'm running into errors trying to use the migration assistant from a server instance to cloud. See the below image.

I've kept trying to refresh, and tried making a new migration instance, but get the same errors. 

Any thoughts on what to do here?

Screenshot from 2021-03-14 17-05-26.pngWe couldn’t check for group conflicts

1 answer

1 accepted

2 votes
Answer accepted

Figured it out.

My confluence logs pointed me in the right direction - I saw this:

2021-03-14 23:34:32,499 ERROR [Caesium-1-3] [] error Error executing space keys conflict check.
-- checkExecutionId: ccdc6716b00bf1afe6995b96bf9d3e746917ff3d
com.atlassian.migration.agent.okhttp.HttpServiceException: Bad request. Status code: 401, message: {"code":401,"message":"Unauthorized"}

so I figured this was related to accounts and permissions - even though I was using the admin account on both the server and the atlassian cloud site, somewhere the streams were getting crossed with my non-admin account

See this page for the solution:

I had to:

- clear browser data

- make sure I wasn't logged in to target atlassian cloud site in any browser tab as my normal, non-admin user account (because it doesn't have privileges for the operations required by the migration assistant)

After this fix, I was able to successfully run the migration assistant and confirmed a space got imported to cloud as desired.

This was really frustrating. I don't understand why something as basic and common as being logged in as my regular user account should lead to an "unexpected error" with no suggested recourse, and for which I have to wade through logs. This is sloppy, bad UX.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence Cloud

🎨 Add some visual life to your templates

Hi Atlassian Community, My name is Avni Barman, and I am a Product Manager on the Confluence Cloud team. Based on feedback from you, we are giving admins more power to create templates that a...

259 views 5 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you