Migrating users from one directory to another.

I am trying to migrate my Confluence users from the internal directory to an internal directory with LDAP. Usernames match both in Confluence and LDAP. I've already added the new directory and moved it up in the order. When I try to login, I get the following error:

WARN [http-8090-2] [atlassian.seraph.auth.DefaultAuthenticator] login login : 'user' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.

Thoughts?

5 answers

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It seems the user may not have the necessary permissions to access the application as Andris mentioned.

Check the list of groups associated to your user and verify if he's a member of any of the groups associated to the "Can Use" Global permission

If he's a member, then the user directory added to Confluence is not able to see that user in your LDAP server. If that is the case, try opening a ticket at support.atlassian.comso we can help you with the configuration.

Hope this helps

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Check if that user is in group which have global permission "Can Use".

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Have you tried to disable the old directory besides changing the order to see how it goes?

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Try manually synchronizing the new directory.

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You say 'Confluence users from the internal directory to an internal directory with LDAP' - I guess you mean 'external directory with LDAP'? This sounds like something best handled by Atlassian support - for any help, anywhere, you'd have to provide confluence versions, DAP provider/version, among other things.

Have you tried any of the suggestions listed here?

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