Migrating users from one directory to another.

Cesar Covarrubias April 28, 2014

I am trying to migrate my Confluence users from the internal directory to an internal directory with LDAP. Usernames match both in Confluence and LDAP. I've already added the new directory and moved it up in the order. When I try to login, I get the following error:

WARN [http-8090-2] [atlassian.seraph.auth.DefaultAuthenticator] login login : 'user' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.

Thoughts?

5 answers

1 vote
Marcus Silveira
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 17, 2014

It seems the user may not have the necessary permissions to access the application as Andris mentioned.

Check the list of groups associated to your user and verify if he's a member of any of the groups associated to the "Can Use" Global permission

If he's a member, then the user directory added to Confluence is not able to see that user in your LDAP server. If that is the case, try opening a ticket at support.atlassian.comso we can help you with the configuration.

Hope this helps

0 votes
William Crighton _CCC_
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
July 17, 2014

You say 'Confluence users from the internal directory to an internal directory with LDAP' - I guess you mean 'external directory with LDAP'? This sounds like something best handled by Atlassian support - for any help, anywhere, you'd have to provide confluence versions, DAP provider/version, among other things.

Have you tried any of the suggestions listed here?

0 votes
krishk July 10, 2014

Try manually synchronizing the new directory.

0 votes
Luciano Fagundes
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 10, 2014

Have you tried to disable the old directory besides changing the order to see how it goes?

0 votes
Andris Grinbergs
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
April 28, 2014

Check if that user is in group which have global permission "Can Use".

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events