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Migrating from Confluence Server version 5.8 to Confluence Cloud

Is there a way to migrate our site/space from confluence server running in older version 5.8 to confluence cloud? Our support license has expired and I'm unable to renew since Confluence Server licenses are no longer sold.  I'm unable to run the Cloud Migration tool since that requires 5.10 or later and I'm not able to upgrade to newer version without an active license. I tried exporting the space into xml and importing and that failed with "There was an error during import." since that isn't supported. Is there any other import options available outwith having to recreate the space from scratch in the cloud version? 

Thanks,

Tim

2 answers

2 votes
Daniel Eads Atlassian Team Jul 09, 2021

Hi @timorphious ,

I wasn't able to check the details of your license, as the account you posted to Community with isn't associated with your existing Server license. Sometimes we find that folks have licenses which are eligible to upgrade to Confluence 5.10 (minimum version needed to use the migration assistant - as you've noted) even though the license has expired.

The way the perpetual server licenses work is that you're entitled to any version released before your license expires. Checking the Confluence download archive, that's 21-Nov-2017 for Confluence 5.10.9, or 06-Jun-2016 for Confluence 5.10.0. You can check the license's expiration date at https://my.atlassian.com from an account associated with the license.

If your license expired before 06-Jun-2016, I'd ask that you create a ticket with our billing and licensing team. Mention that you have an expired Server license which is too old to upgrade to a version supported by the Cloud Migration assistant. We will be able to provide some help for you through the support portal.

Thanks!
Daniel | Atlassian Support

0 votes
Laurens Coppens Community Leader Jul 09, 2021

Hi Tim,

 

I would suggest you open a support ticket with atlassian, they might be able to help you further on how to get your current instance to a valid state so you can migrate.

 

Regards,

Laurens

Thanks. I've opened a case with the licensing and support team. Will update this community post once this issue is resolved.

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