We have a big trouble in our on-premise server and we have a copy of the database and the site.
We can't restore it in our on-premise servers so i need support (and if is possible a service) to migrate to cloud using this backup.
To migrate a server install to the cloud, you need a valid xml export of the server version, and it has to be from a recent server version.
Your labels tell us you're on Jira 4.5, so no, you're going to need to get that working properly and then upgraded to 8.10-ish, then you'll be able to export to something Cloud can import.
Given a copy of the database and the "site", you should be able to bring up a new copy, suitable for upgrading to a point where you can create the xml for a move to Cloud (whatever "site" means - a minimum Jira backup is either XML or a database dump, plus a copy of the attachments, and I do not know if your "site" means that)
Oops, sorry, I said "Jira", I meant "Confluence". Principles are the same, but you do have a bit more wiggle-room on your versions. 4.5 Confluence still isn't good enough though.
You will need to recreate a working Confluence from there on 4.5, upgrade it to at least 7, then you'll be able to create a backup you can use to migrate it over to Cloud.
Hi Community, Elaine again from Confluence Cloud Product Management. Most of you have used the new Confluence navigation and Home for some time by now. Not sure what changed or just want to lear...
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