Mentions not working for some users in Confluence Cloud.

[Brandon Grady]

I tagged this as a comment to a similar question, but the answer only applied to people hosting their own Confluence. We are having an issue where some users are not showing up in the auto-complete popup when trying to do mentions in Confluence. We use Confluence On Demand. The answer seemed to be to rebuild the search index for Confluence, but the On Demand version does not offer that as an option to the administrator. We also use JIRA, so I rebuild the system's index, but it had no effect.

Basically I'm wondering if there is a way to effectively rebuild the search index in Confluence On Demand that I as a site admin can perform. Or - do I need to write up a support ticket to Atlassian?

[William Zanchet [Atlassian] · Accepted solution]

Hi Brandon,

From my perspective, this problem could be related with confluence's index. To have an effective/deeper result we need to perform a rebuild of content index from Scratch, which would require Atlassian's output. So I'd suggest you to raise a support ticket with us, that way we can investigate it in our end as the problem doesn't seem to be trivial.

Cheers,
WZ

[Brandon Grady]

Thanks - I just raised a support ticket.

[Dan Knapton]

We are having what appears to be this same issue.  Some users are not coming up in the @mention  intellisense. Do we need to have our users re-indexed also? 

[Brandon Grady]

The answer was to have Atlassian support rebuild the index for us. Works brilliantly now!

[Steven F Behnke]

Thanks for following up!