Mentions not appearing in Workbox

Trying out the new Workbox notifications this morning and i must say I absolutely love the personal actions and the way it picks up in-line actions from any pages that are assigned to you.

One thing I have noticed though, is that when I mention (not an action) someone else, or they mention me, the notifications do not appear in the workbox.

Is there something that we need to set somewhere, or is this not working correctly yet?

1 answer

1 accepted

0 votes
Accepted answer

Steve, this is not an Confluence expected behavior.

Are these notifications of mentions appearing in your email?

If 'yes' we're experiencing a problem with Confluence Workbox.

If'no' it could be a problem with the Index.

Also, I'm not sure about it, but it could be something related to installed plugins. If you want, you can enable/disable the following plugins:

Notifications and Tasks - Common Plugin

Notifications and Tasks - Host Plugin

Notifications and Tasks - Confluence Provider Plugin

To re-enable the plugins, do so in the following order: Common Plugin, Host Plugin, Confluence Provider Plugin.

You can see detailed steps it through this page:

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Dec 18, 2018 in Confluence Cloud

Happy holidays from our team to yours!

Hi Community!  2018 was filled with changes for our team, both big and small, and we've taken a lot of time to both celebrate our wins and recognize areas of improvement. One thing that we're a...

479 views 3 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you