Mentions not appearing in Workbox

Trying out the new Workbox notifications this morning and i must say I absolutely love the personal actions and the way it picks up in-line actions from any pages that are assigned to you.

One thing I have noticed though, is that when I mention (not an action) someone else, or they mention me, the notifications do not appear in the workbox.

Is there something that we need to set somewhere, or is this not working correctly yet?

1 answer

1 accepted

0 vote

Steve, this is not an Confluence expected behavior.

Are these notifications of mentions appearing in your email?

If 'yes' we're experiencing a problem with Confluence Workbox.

If'no' it could be a problem with the Index.

Also, I'm not sure about it, but it could be something related to installed plugins. If you want, you can enable/disable the following plugins:

Notifications and Tasks - Common Plugin

Notifications and Tasks - Host Plugin

Notifications and Tasks - Confluence Provider Plugin

To re-enable the plugins, do so in the following order: Common Plugin, Host Plugin, Confluence Provider Plugin.

You can see detailed steps it through this page: https://confluence.atlassian.com/display/DOC/Managing+Notifications+in+Confluence

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

355 views 20 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you