Mentions not appearing in Workbox

[Richard S]

Trying out the new Workbox notifications this morning and i must say I absolutely love the personal actions and the way it picks up in-line actions from any pages that are assigned to you.

One thing I have noticed though, is that when I mention (not an action) someone else, or they mention me, the notifications do not appear in the workbox.

Is there something that we need to set somewhere, or is this not working correctly yet?

[Giuliano C_ · Accepted solution]

Steve, this is not an Confluence expected behavior.

Are these notifications of mentions appearing in your email?

If 'yes' we're experiencing a problem with Confluence Workbox.

If'no' it could be a problem with the Index.

Also, I'm not sure about it, but it could be something related to installed plugins. If you want, you can enable/disable the following plugins:

Notifications and Tasks - Common Plugin

Notifications and Tasks - Host Plugin

Notifications and Tasks - Confluence Provider Plugin

To re-enable the plugins, do so in the following order: Common Plugin, Host Plugin, Confluence Provider Plugin.

You can see detailed steps it through this page: https://confluence.atlassian.com/display/DOC/Managing+Notifications+in+Confluence