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Max number of users when trying to add an existing user to an existing group?

See image and title.  For some reason, trying to add a user to a group that I have just removed a user from gives me the message that I have reached the max users for my plan.  Aside from not knowing my plan had a max users, I am not adding a new user, just changing permissions group.  Any idea what could be happening here?  

2023-01-20 13_55_01-Window.png

1 answer

0 votes
Trudy Claspill Community Leader Jan 20, 2023

Hello @Mathew Imregi 

Your post tags indicate you are on the Standard plan. The user limit is 35,000 for that plan.

If you don't think you're anywhere near that number of users, then perhaps your plan was downgraded to the Free plan, where the limit is 10 users?

Can you specify the steps you followed to navigate to the page you are on? There are a lot of ways to get to things in Atlassian products, and so far I have not found a navigation path that gets me to a screen that looks like the fragment you have shared.

One of my colleagues just asked much the same.  The problem is your plan, not the groups within it.   

They were trying to add a user to a group, like you are, but the user had previously been disabled (left and rejoined), and the group they were trying to add to was a group named for "has application access".  They already had 50 users, so adding the old user back into the "can log in" would have taken them to 51, over their limit.

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