Manual Sync Azure > Confluence

Felix Wich February 3, 2023

Hello Experts,

when we add New Users to Our Confluence Azure AD Group, it take time (i think over night) thats the User in Atlassian availible. 

In the KnowledgeBase Manage user syncing | Atlassian Support | Atlassian Documentation I found this site, but i havent the Azure Menu Point in the admin.atlassian site.

Why? How can i sync my Azure to Atlassian?

Best Regard,

Felix Wich

1 answer

0 votes
Charlie Misonne
Community Leader
Community Leader
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February 5, 2023

Hi Felix,

Are you an Atlassian Access administrator?

Are you able to see any of the user directory settings in Atlassian Access?

 

kind regards,

Charlie

Felix Wich February 6, 2023

Hi Charlie,

i dont see any Directory Settings, but iam Logged in with an administrator Account.

The connection ist established and working with our Directory... 

Any Ideas? Thanks! Have a Nice day

Charlie Misonne
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 6, 2023

A Confluence administrator is not the same as an Atlassian Access administrator.

The Atlassian Access menu structure changed over time so that screenshot might not be up to date.

When you go to https://admin.atlassian.com/ you should be able to select you site. Then go to Security -> Identity Providers (on the left).
Do you see you Azure AD on that page now?

But for the sync: I think you have to specify when to sync users on the Azure side, not in Atlassian.

Felix Wich February 6, 2023

Hi!

i have Security -> identity Providers and there is a connection established. But there i dont have any chance to sync now or to change the sync settings :(

Charlie Misonne
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 6, 2023

Can you check your Azure AD settings in the Azure portal?

I'm quite sure that the sync interval must be configured on the Azure side.

https://learn.microsoft.com/en-us/azure/databricks/administration-guide/users-groups/scim/aad

Felix Wich February 6, 2023

I will have a look, but until this time i dont find any configuration in direction atlassian :-( but iam new to azure. 

what I find strange is that on the screenshots of Atlassian's guide in the Atlassian Admin Portal, the item "Azure AD Sync" does not exist.

eric_gagnon_banq October 24, 2023

Documentation is confusing and maybe need to be updated. One page refer to a sync setting in https://admin.atlassian.com/ 

(https://support.atlassian.com/provisioning-users/docs/set-up-sync-settings/)

This setting is not visible for me.

I did found configuration of sync in Azure in Microsoft documentation before finding this dicussion while looking for "sync setting not visible":

https://learn.microsoft.com/en-us/entra/identity/saas-apps/atlassian-cloud-provisioning-tutorial

Bad documentation or bad configuration?

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