Lost connection - can't edit Confluence page

[Jeff Gosnell]

I've seen a number of these posts. While editing a Confluence page, I get the message, "We've lost our connection to you, so we've disabled editing to prevent any issues." \The latest question receiving the response to check this page: https://confluence.status.atlassian.com/   I did so, and it stated "All Systems Operational."

I'm working from home, on a home Internet service (high speed, 200Mbps).  I'm using Firefox with the uBlock Origin extension.  No custom firewall rules or antivirus measures (Comodo Internet Security).

While trying to edit a page, I'm able to type a sentence, maybe two, before the page freezes and I get that message. The only thing I'm able to do is click the "Close" link, then click the Edit link (or click 'e') and start typing for about 15 seconds before I get locked out again. Fortunately, the edits are being saved.

This is the first page I'm creating on my new Space, on my new account. I've not tried to add any macros or other fun stuff to my little Confluence space.

[Fadoua · Accepted solution]

@Jeff Gosnell 

Sorry to hear about this totally unusual Confluence behaviour.

Please click here then submit a support ticket. I have been using Personal Confluence cloud instance for few years and so far it is working fine.

• Did you try to open your site using a different browser?
• Did you also try from a different device?

Best,

Fadoua

[Jeff Gosnell]

Well, it seems to be working now.  I guess I had to give my computer or something else a break.

If I experience this again, I'll try your suggestions and/or submit a ticket.

[Fadoua]

@Jeff Gosnell  Glad to learn you no longer have this problem!

[Lucas Chatham]

@Fadoua I'm still having this error and issue - constantly, actually, as in: every few minutes for the last 2 weeks. What is the resolution here?

Have removed chrome extensions, cleared cookies, restarted browser, restarted computer, etc.

[Jordan Kittle]

This keeps happening to me and it is really annoying.

[Ana Makarevich]

It's happening to me for more than two hours already. Firefox, all blockers disabled. Tried on two different machines. It's literally impossible to work with Confluence. I doubt Firefox is a problem. I've been using Confluence with Firefox for a few weeks before that with no issues.

[Thomas McCroskey]

This issue happens very frequently with me.  Changing browsers, clearing cache, and chanding machines does not fix the problem.  It is a constant issue. Atlassian is unable to help with this issue.

[Thomas McCroskey]

The error message says" "We've lost our connection to you, so we've disabled editing to prevent any issues. You'll be able to edit once we reconnection. Trying to reconnect...".  I have no network connectivity issues at my home office.  This seems to be a problem in Atlassian's data centers in their network connections.  This error message reoccurs every minute or so for hours at a time.  The Atlassian product support process is too difficult to contact. So now I am lobbying my company to switch to a different product.

[Dwight Holman]

Just experienced this twice within a few minutes editing a page using Firefox. Does Atlassian test on Firefox? I have a fast broadband connection but I'm located in NZ some distance from the nearest AWS DC.

No sign of issues on the confluence status page for me either.

[Ray Dysart]

This is a bug in Confluence. 

I have a page stuck with this message, but I have other tabs editing the same Confluence space.

I actually edited and published the SAME PAGE and the original tab still said there was no connection.

[bernardo.plaza]

same here, is so anoying 

[Charles Amschel]

This was happening to me in Chrome but cleared it up by clear data for "Cookies and other site data" and "Cached images and files."

[Gabby Molinolo]

That works well for an hour or so, in my case. So I work in an incognito window sometimes so I don't have to deal with it.

[Gabby Molinolo]

It's infuriating. Happens at least once a minute

[Darren Teo]

Same here on Chrome, is the only workaround for this fix is to reboot your machine ?

[ravi_i2e1]

Same here, I am using chrome

[Deleted user]

For me, this problem appears on one page only. the rest of my Confluence pages so far do not have this problem,

Thanks for the suggestion to use Incognito, which lets me finish writing the document. 

[Zakaria]

Same issue here for me and some of my colleagues.

[Ana-Maria Galai]

same error for us, a week now it has been appearing,

[Daryn Louw]

The same issue occurs with me but only when I'm on a video call. Could this be a bandwidth issue in some cases? 

[Michał Kania]

Same here, Chrome and Edge

[Gabby Molinolo]

We confirmed at my company that it was a security setting issue. One of the urls had changed so we whitelisted it.

[Gabby Molinolo]

Actually, disregard. That only mildly helped. It's still practically unusable. We're switching to on prem soon, thank God.