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Lost connection - can't edit Confluence page

I've seen a number of these posts. While editing a Confluence page, I get the message, "We've lost our connection to you, so we've disabled editing to prevent any issues." \The latest question receiving the response to check this page: https://confluence.status.atlassian.com/   I did so, and it stated "All Systems Operational."

I'm working from home, on a home Internet service (high speed, 200Mbps).  I'm using Firefox with the uBlock Origin extension.  No custom firewall rules or antivirus measures (Comodo Internet Security).

While trying to edit a page, I'm able to type a sentence, maybe two, before the page freezes and I get that message. The only thing I'm able to do is click the "Close" link, then click the Edit link (or click 'e') and start typing for about 15 seconds before I get locked out again. Fortunately, the edits are being saved.

This is the first page I'm creating on my new Space, on my new account. I've not tried to add any macros or other fun stuff to my little Confluence space.

15 answers

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Fadoua Community Leader Jan 23, 2021

@Jeff Gosnell 

Sorry to hear about this totally unusual Confluence behaviour.

Please click here then submit a support ticket. I have been using Personal Confluence cloud instance for few years and so far it is working fine.

  • Did you try to open your site using a different browser?
  • Did you also try from a different device?

Best,

Fadoua

Well, it seems to be working now.  I guess I had to give my computer or something else a break.

If I experience this again, I'll try your suggestions and/or submit a ticket.

Like Fadoua likes this
Fadoua Community Leader Jan 23, 2021

@Jeff Gosnell  Glad to learn you no longer have this problem!

This keeps happening to me and it is really annoying.

It's happening to me for more than two hours already. Firefox, all blockers disabled. Tried on two different machines. It's literally impossible to work with Confluence. I doubt Firefox is a problem. I've been using Confluence with Firefox for a few weeks before that with no issues.

Just experienced this twice within a few minutes editing a page using Firefox. Does Atlassian test on Firefox? I have a fast broadband connection but I'm located in NZ some distance from the nearest AWS DC.

No sign of issues on the confluence status page for me either.

This is a bug in Confluence. 

I have a page stuck with this message, but I have other tabs editing the same Confluence space.

I actually edited and published the SAME PAGE and the original tab still said there was no connection.

same here, is so anoying 

This was happening to me in Chrome but cleared it up by clear data for "Cookies and other site data" and "Cached images and files."

That works well for an hour or so, in my case. So I work in an incognito window sometimes so I don't have to deal with it.

It's infuriating. Happens at least once a minute

Same here on Chrome, is the only workaround for this fix is to reboot your machine ?

Same here, I am using chrome

For me, this problem appears on one page only. the rest of my Confluence pages so far do not have this problem,

Thanks for the suggestion to use Incognito, which lets me finish writing the document. 

Same issue here for me and some of my colleagues.

same error for us, a week now it has been appearing,

The same issue occurs with me but only when I'm on a video call. Could this be a bandwidth issue in some cases? 

Same here, Chrome and Edge

We confirmed at my company that it was a security setting issue. One of the urls had changed so we whitelisted it.

Actually, disregard. That only mildly helped. It's still practically unusable. We're switching to on prem soon, thank God.

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