Lost LINK dialog box

[Deleted user]

Some how I lost the dialog box when I highlight text and can choose to add a link or upload a doc that the highlighted text will link to.

Once in EDIT Mode on a Confluence page...I used to highlight the text and choose the link icon. Then I would see INSERT LINK dialog box with the following options:

• Search
• Recently Viewed
• Files
• Web Link
• Advanced

Now all I see is...

• Paste link or search recently viewed
• Text to display (filled with the text I highlighted)

I'm not sure what happened or how i get the other options anymore.

[Deleted user]

 I have tried pasting and then pressing Enter or closing the prompt afterwards, but the link is not created. And FWIW, when I search Atlassian help, the "old" way of creating links are the instructions that I find.

Thank you.

[Brant Schroeder]

@[deleted] Welcome to the Atlassian community

That is how the new editor functions and what you are seeing is default behavior.  You can simply paste the link that you want to a page or web link.  You can also use the area to search for pages.  

[Brant Schroeder]

@[deleted] After you add a link you should see the insert button. 

If you are not seeing this I would suggest clearing your browsers cache.

[Deleted user]

I am not seeing the Insert button even after clearing the cache. If I press [ENTER], however, I can add the link that way. For now, I will just use this approach and when I have time, I will investigate this further.

Thank you.

[Brant Schroeder]

@[deleted] what browser are you using?  Have you tried other browsers?

[Deleted user]

I have attempted this in both Mozilla Firefox and Chrome, and FWIW, my two colleagues are having the exact same issue. We are all 3 hitting the exact same corporate site to access our space, but we are not even in the same office/time zone. We all 3 WFH and are scattered across the US and Canada - other than going to the same site, we are on different networks, etc.

[Brant Schroeder]

@[deleted] I would suggest submitting a support issue with Atlassian so they can check your instance and make sure that nothing is wrong on it.  https://support.atlassian.com/contact/