Losing update and product service - what does this mean exactly?


2 answers

After these 45 days you can't download new product releases (released after your license expiry date). Also you will no longer be able to request support for your instance from support.atlassian.com or via email / phone.

You can find more info here:




After the first 12 months, your software maintenance will expire and you will no longer be able to receive technical support or software updates. Renewing your software maintenance is done purely at your discretion and can be renewed in advance of your maintenance expiration to ensure uninterrupted access to the support and software updates.

@Christian Czaia we are running a community license. So do we have to apply again?

2 votes

In what sense?  What is telling you about these losses?

A little announcement banner at the top of the display. We have 45 days left.

Cloud Confluence I assume? If so, I suspect that it means you need to pay the bill for the account.

(oops, sorry) For server version, it'll carry on working, but you won't be supported, and you won't be able to upgrade to any version released after the end of your licence.

@Nic Brough [Adaptavist] we are running a community license. Do I have to apply for a new license?

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