Log in for Knowledge base access for customers

[Daniel Elias]

Hi,

We are considering building a knowledgebase in Confluence for our customers but we would not want to make it public to everyone searching the link but rather make it available to our named users of our application (Not Jira-confluence users).

Somewhere in between user groups and anonymous access.

Is that possible?

Thanks

[Kristian Klima · Accepted solution]

Hi @Daniel Elias 

There's this app Scroll Viewport by K15t which creates a doc center (KB if you prefer) for you from a Confluence space.

From your standpoint, it can do two thing that set it apart.

• It can create a doc center from a private Confluence space (the one that does not have the anonymous access enabled in permissions.)
• You can put your Viewport site behind your SSO. 
  • That means that if your customers are using some form of federated login into your ecosystem (when you are effectively acting as the SSO provider so they can access your platform, your LMS, support, etc.), they should be able to access your Viewport site.

We're using Viewport and SSO for out internal documentation site (a sister site of our public docs). 

[Daniel Elias]

Thank you Kristian. I will take a look and see if this could work with our SSO framework. Sounds promising!

D

[Kristian Klima]

Sure @Daniel Elias 

Also, check Viewport docs, there's also a Token login option but I have no idea how that works.

[Mikael Sandberg]

Hi @Daniel Elias,

Welcome to Atlassian Community!

It depends, your license plan allows you to add up to 5 guests for each license you have, see this article for more information. The limit is that guests can only have access to a single space. So if your Knowledge would be under one space then this would work. But if you have more non Confluence/Jira users that needs access to it then your only option would be to enable anonymous users in order for them to be able to access it. 

[Daniel Elias]

Thank you for clarifying. We would need a substantially higher amount of guests to do this.

im sure I am not the first one to ask though, right? 

the idea here is to make it “public” but have security access management over our knowledge base. Is this something you have ever considered?

[Mikael Sandberg]

The most cases I have seen for KBs are all public ones, I know IBM was having theirs behind access control linked to your license, but I think that solution was their own. The only option that I can think of would be to use JSM, but the KBs that you can present on the portal is limited before the user have to search for them.