I recently updated my confluence to 5.1.3 from 4.3, then this bug appeared.
When someone try to edit an existing document, it takes about 20 seconds to load the existing contents(until then, the textarea shows just blank), and it includes a refresh.
How can I resolve this problem?
The solution of step 2 in the answer of this question solved the issue. (I'm not sure if they are actually related, but the problem solved.)
Ah I see. Since you were mentioning "When someone try to edit an existing document", I figured it was related to an Office Documents instead of Confluence pages due to the word "document". But good to hear my other suggestions fixed the issue. So it was indeed due to plugin timeout.
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