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Hi, our users noticed an issue with the links produced by Children Display macro in Jira Service Management's Knowledge Base. This is the present setup and situation:
1. We are using Data Center versions of Confluence and JSM.
2. We have linked a Confluence space to JSM Knowledge Base.
3. When we use Children Display macro in KB pages, the links to the children pages are not the same in the left pane (index) and the Confluence page shown to the right:
The first link keeps users in JSM KB, but the second links directs them to Confluence. What can we do to avoid this?
Alt the best
My suggestion would be to remove children display macros for the KB that is linked to JSM.
Note the difference:
Let your customers find required documentation through portal search.
That should solve the issue..
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