Knowledgebase Self Hosted

Question

We are using the full Atlassian suite in the cloud.

We are interested in setting up a self hosted Confluence Knowledgebase.

Is there any documentation that covers self hosting a Knowledgebase?

We are looking for setup instructions and requirements.

If anyone can point me in the right direction I would appreciate it.

Thanks,

Shannon S · Answer

Hi Brent,

Thank you for your patience, I was away at the end of last week but I have information for you regarding your requirements.

When you link a Confluence space to a Jira Service Desk customer portal, your Jira Service Desk customers will be able to access the articles in Confluence via the Customer Portal. Note that they will not be able to access Confluence directly without a Confluence license, which is what I understand you are looking to do.

There are two feature requests below related to this. The first states that currently, even if a space is anonymous, customers cannot access Confluence if they are logged in as a Jira user (unlicensed to use Confluence).

The second states that if a user is a JSD customer, they cannot view Confluence content without a license.

* CONFCLOUD-35251 Unlicensed group of users with access to restricted areas, such as "Customers" in Service Desk
* CONFCLOUD-68239 Jira service desk users are unable to load view images in Confluence pages that are KB article linked to JSD project when the confluence page is accessed directly

Both, if implemented, would allow a JSD customer to access Confluence directly. Please vote on the above feature requests and you will automatically be added to the watch list and receive updates on this in the future.

Thank you for your understanding.

Regards,

Shannon

Shannon S · Answer

Hi Brent,

I'm still looking into this for you, I promise to reply to you as soon as I have any suggestions for you.

Regards,

Shannon

Brent Rogers · Answer

Hey Shannon,

I was just checking in to see if you had any more information regarding my last message.

Thanks!

Brent