JIRA linked Confluence server's login is not working

[Eric Na]

Hi,

Our JIRA linked Confluence's login is not working with message follwing:

The following error(s) occurred:

• Sorry, an error occurred trying to log you in. Please try again.

Jira server log shows:

2017-11-30 14:38:26,397 http-nio-8080-exec-371 INFO peter 878x18336x2 kuduqn 106.245.255.82,172.19.0.4 /rest/inline-create/1.0/issue [c.a.j.p.h.s.task.impl.SendNotificationTask] Found 1 messages to send to HipChat

2017-11-30 14:38:26,450 http-nio-8080-exec-371 INFO peter 878x18336x2 kuduqn 106.245.255.82,172.19.0.4 /rest/inline-create/1.0/issue [c.a.j.p.h.s.task.impl.SendNotificationTask] Found 0 messages to send to HipChat

2017-11-30 14:38:26,733 httpclient-callbacks:thread-32 WARN anonymous     [c.a.webhooks.plugin.PublishTaskFactoryImpl$PublishTaskImpl] Client error - 404 when posting to web hook at 'https://hooks.slack.com/services/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'

2017-11-30 14:38:30,494 Caesium-1-4 INFO ServiceRunner     [c.a.j.p.h.manager.impl.DefaultGlanceConfigurationManager] Glance data for room 4152136 is changed, updating HipChat.

2017-11-30 14:39:19,013 httpclient-callbacks:thread-32 WARN anonymous     [c.a.webhooks.plugin.PublishTaskFactoryImpl$PublishTaskImpl] Client error - 404 when posting to web hook at 'https://hooks.slack.com/services/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'

2017-11-30 14:46:46,771 JIRA-EventThread-1514 WARN eric 886x18378x1 1mnxzve 106.245.255.82,172.19.0.4 /plugins/servlet/applications/versions-licenses [c.a.a.internal.capabilities.DefaultRemoteCapabilitiesService] Exception trying to get Applink for manifest with ID 747d0e9f-5f11-3910-bd9d-4df970c020c6

2017-11-30 14:51:47,025 http-nio-8080-exec-432 WARN anonymous 891x18464x1 - 172.19.0.1,172.19.0.4 /rest/mywork-client/1/host/verifyAuth [c.a.o.serviceprovider.internal.AuthenticatorImpl] Problem encountered authenticating OAuth client for url "https://project.dooub.com/rest/mywork-client/1/host/verifyAuth", error was "consumer_key_unknown", with parameters "{oauth_problem=consumer_key_unknown}"

And the confluence server shows following error:

2017-11-30 14:47:55,348 ERROR [http-nio-8090-exec-51] [crowd.manager.application.ApplicationServiceGeneric] authenticateUser Directory 'Remote JIRA Directory' is not functional during authentication of 'will'. Skipped.

-- referer: https://project.dooub.com/confluence/login.action?logout=true | url: /confluence/dologin.action | traceId: f316c4fdf606469b

2017-11-30 14:47:55,365 WARN [http-nio-8090-exec-51] [confluence.impl.hibernate.ConfluenceHibernateTransactionManager] doRollback Performing rollback. Transactions:

  ->[com.atlassian.confluence.user.DefaultUserAccessor.authenticate]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #903072606)

-- referer: https://project.dooub.com/confluence/login.action?logout=true | url: /confluence/dologin.action | traceId: f316c4fdf606469b

2017-11-30 14:47:55,367 WARN [http-nio-8090-exec-51] [atlassian.confluence.user.ConfluenceAuthenticator] authenticate OperationFailedException caught while authenticating user <will>.

-- referer: https://project.dooub.com/confluence/login.action?logout=true | url: /confluence/dologin.action | traceId: f316c4fdf606469b

com.atlassian.crowd.exception.runtime.OperationFailedException

at com.atlassian.crowd.embedded.core.CrowdServiceImpl.convertOperationFailedException(CrowdServiceImpl.java:945)

at com.atlassian.crowd.embedded.core.CrowdServiceImpl.authenticate(CrowdServiceImpl.java:87)

......

at com.atlassian.crowd.manager.application.ApplicationServiceGeneric.authenticateUser(ApplicationServiceGeneric.java:198)

at com.atlassian.crowd.embedded.core.CrowdServiceImpl.authenticate(CrowdServiceImpl.java:75)

... 187 more

2017-11-30 14:48:30,770 WARN [http-nio-8090-exec-37] [confluence.util.profiling.DefaultActivityMonitor] close Exceeded the threshold of 60000 ms: ActivitySnapshot{startTime=1512053241420, threadId=87, threadName='http-nio-8090-exec-37', userId='eric', type='web-request', summary='/plugins/servlet/notifications-miniview'}

-- referer: https://project.dooub.com/confluence/admin/users/showallusers.action | url: /confluence/plugins/servlet/notifications-miniview | traceId: e51bd0b792ccc8b4 | userName: eric

Any solutions?

Thanks.

[SMS]

Hi Eric,

Do you happen to be using Crowd? Have a look at this article:

Crowd user authentication fails with 'Directory 'X' is not functional during authentication' error

It appears to have helped users on Community that were having the same error.

Kind regards,

Shannon