JIRA Issue Request Search

[Victor Ma]

Try to write the search criteria and would like to found the JIRA labels contains the specific characters of "NRR", like Labels ~ "NRR*", and search, issued error message of "the operator '~' is not supported by the 'labels' field."

[Victor Ma]

@Heather Ronnebeck Thanks for you guys feedback. Adding the words in labels would like to flag this JIRA request is related to NRR (New Requirement Request) and we have JIRA issue links with the NRR request, so if there any other method to search for fuzzy search to get the result. For labels, the user can enter anything with that, so any other approach recommended. Thanks

[Heather Ronnebeck]

Some other things I'd do in order to use a fuzzy search would be putting NRR in the ticket summary field. So it'd be something like:

Summary ~ "NRR*" 

Personally, I'd start the ticket with that. To my ticket summary would be something like:

[NRR] This is a new requirement

or

NRR: This is a new requirement

Or another option is to create a new issue type called "Requirement" then all new requirements are just made as that standard issue type and you can do much more with them. 

[Brant Schroeder]

@Victor Ma You could also consider using components on an issue.  These are project specific and can not be added by users like labels.  This means that the users will only have a specific list to choose from making it easier to filter on.

[Brant Schroeder]

@Victor Ma Welcome to the Atlassian community

Labels supports the following ( =, !=, is not, is, not in, in)  unfortunately it does not support fuzzy search (~).  

[Heather Ronnebeck]

To add to @Brant Schroeder 's answer, you would need to have an idea of all the ways NRR is used. Your JQL will probably be something like:

Labels in (NRR,NRR:,NRR1,NRRxyz,nrr,nrr:,Nrr,NRr)

Or you could do (which oddly works more smoothly)

Labels = NRR or Labels = nrr or Labels = Nrr 

Basically, you need to know all variants of how NRR could be used in the environment and make your JQL to catch them. This is why Labels aren't recommended for most use cases, because users can create them at ease and with typos everywhere. Something as simple as NRR could have almost 9 variants, and that's not including anything that could be added at the end of those three letters.