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Issue crossed out

Srinivas November 30, 2022

Hi all,

 

I have question, As per my understand normally issue crossed out, when the issue in done status also resolution is done and someone opened the issue to any other status it will crossed out.

but here my question is when the issue went to done status with resolution is done, will the issue is crossed out? or only the issue moved to any other status then only it will crossed out?

some one please clarify.

 

Thanks,

Srinivas

1 answer

1 vote
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 30, 2022

No, that's not right.

An issue is crossed out when it is resolved.  That is just when the resolution field has a value (and it does not matter what that value is called).  Unresolved issues have an empty resolution.

Status is irrelevant.  

But, you do need to think about it in your workflows - you need to define which status you want the system to consider resolved, and then

  • Set it with a post function, or ask the user for a value, when you transition into any of your "closed" status
  • Clear it with a post function when you move out of any of the "closed" status into any "open" one

I think you've missed the second one - an issue got resolved, then you re-opened it, but because you didn't clear the resolution, it's still resolved.

Srinivas November 30, 2022

Hi Nic,

 

Thanks for your clarification, here my extended question is when the issue issue done and also resolution done ( all transitions using for statuses, resolution post function implemented on done transition) but it not crossed out, showing plain in backlog once that issue moved to any other status then only it will crossed out (there is no resolution clearance)

what is reason behind the issue not crossed out when the issue meet resolution and status is done on the first time.?

Thanks

Srinivas

Like Tyrone Herring likes this
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 30, 2022

Two possible reasons

1.  You haven't actually set a resolution - a lot of people new to this consider only one of the transitions and don't look at the edge cases where things move into a status via a less-used transition.  Usually happens when there is an "all" transition that is right, but another one has been added for some reason - users will see both transitions and may use the one that does not have the "set resolution" function on it.

2. Some places don't report the strike-out because it's not important.

There is another problem here though - why are you getting resolved issues in your backlog?  A backlog is for planning open issues, but, by definition, resolved issues are done, so they should not be in the backlog.  Or another way to put it - you shouldn't see strikeouts in your backlog, because the issues are done, and backlogs shouldn't include done issues.

Andrea Ringgenberg February 29, 2024

Quick Q though, if my status is Done and the ticket is labeled as such, all related tickets are complete, then why would my ticket still not have a line through it?

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 29, 2024

Welcome to the Atlassian Community!

Because you have not set a resolution on it.  As I said before, the status and its category are irrelevant, the strike-out is controlled only by the resolution.

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