Isolating spaces for clients from spaces used internally by our company

Emmet Townsend
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July 29, 2024

We use Confluence spaces and Jira projects internally to manage products etc. We would also like to use Confluence spaces when interacting with external clients. In theory, we could create a space per client, but our security team are not happy with this approach. They would prefer a way to make those spaces more isolated so that a mistake in permissions could not result in the client getting visibility of internal spaces. Is there a way to isolate spaces or groups of spaces from our internal spaces? 

Thanks

Emmet

3 answers

2 votes
Dave Mathijs
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July 29, 2024

Hi @Emmet Townsend welcome to the Atlassian Community!

First of all, you can restrict your internal spaces by limiting space permissions to internal users/user groups only and/or add additional page restrictions for view/edit. This is the space admin's responsibility.

Would those external clients use a Confluence license to access your spaces? Or are you planning on inviting them as guests?

Emmet Townsend
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July 29, 2024

I don't mind whether I pay or not. 

They would have access for a number of months and would eventually be removed when the project ends. 

 

I know we can restrict using permissions. I want to make it safe in the event of mistakes. 

If an admin changes the permissions and makes a mistake, I dont want the external clients getting access to internal spaces. Hence my desire to isoloate all the spaces for clients. Ideally I could segrate at the org level without having to create another account and manage two accounts. 

1 vote
Kristian Klima
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July 29, 2024

Hi @Emmet Townsend 

It's all about permissions and restrictions. And using the guests as much as you can :) 

Say you have spaces A and B. You want to share A with company X, space B with company Y.

So you could invite guests from X to access space A, guests from Y to access space B.

This is the most efficient and cheapest solution as the guests are free but can only access one space at a time). You can still control specific pages with page restrictions.

If you want the folks from X and Y access both spaces, you need to add them as users (paid seats).

Or you can mix and match.

0 votes
Barbara Szczesniak
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July 30, 2024

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