We have a Confluence Cloud presence. We want to import a single Space from an older on-prem server. We cannot use the Migration Assistant based on our reading. Is there a person we can talk to on the phone?
Hi @Peterson, James - Please reach out to the Atlassian support by raising a request here - https://support.atlassian.com/ They will be able to help you.
As I am reading your problem. I can provide you answers if you could help to understand from which Confluence server, you would like to import your space from?
Regards,
Raja
You are essentially telling me, as a member of the community, that there is no way we can actually talk to an Atlassian representative/technician. Instead, we have to explain a complex problem via chat. Is chat the only means of support?
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I did submit a request. Last time I reached out on this same issue, the support team told me to "try it and call if there is a problem" via email. I don't believe this is an acceptable support model nor a viable response for our change management program.
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