Is there any Atlassian support person that we can talk to on a phone?

Peterson, James September 27, 2023

We have a Confluence Cloud presence.  We want to import a single Space from an older on-prem server.  We cannot use the Migration Assistant based on our reading.  Is there a person we can talk to on the phone?

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Raja Shekher
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September 27, 2023

Hi @Peterson, James - Please reach out to the Atlassian support by raising a request here - https://support.atlassian.com/ They will be able to help you.

 

As I am reading your problem. I can provide you answers if you could help to understand from which Confluence server, you would like to import your space from?

 

Regards,

Raja

Peterson, James September 27, 2023

You are essentially telling me, as a member of the community, that there is no way we can actually talk to an Atlassian representative/technician.  Instead, we have to explain a complex problem via chat.  Is chat the only means of support? 

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Peterson, James September 27, 2023

I did submit a request.  Last time I reached out on this same issue, the support team told me to "try it and call if there is a problem" via email.  I don't believe this is an acceptable support model nor a viable response for our change management program.

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