Hi, I just upgraded Confluence and upon starting i received the following error:
Confluence support and upgrades for your current license have expired.
I get that it's trying to direct me to a license renewal page, however that page is not responsive.
How should I proceed? Is there a way for me to add the new License key from the console?
Confluence would not let me edit the license after the upgrade. I was stuck out of the system with no option to renew the license. It was a cold, cold place.
I did however find an article that pointed me to the right file. I used nano to edit the license key, and a simple restart was all it took. I'm back in the system yay!
Here's the article:
Once you've renewed your license via my.atlassian.com and you have the new key, can you try and enter it in your license page?
See Viewing and updating your product licenses details for more information.
Viewing your license details
To view your Confluence license:
- Go to > General Configuration.
- Choose License Details in the left-hand panel.
Updating your license
If you change your license (for example to a license with more users), or migrate from Confluence Cloud and you will need to update your license.
To update your Confluence license:
- Go to > General Configuration > License Details
- Enter your new license in the License field.
- Choose Save.
Let me know if you have any trouble.
What worked for me (update from 6.8.3 to 6.13.9):
The log states:
"If you have a new license, please enter it on this page (/<yourcontextpath>/fixonly/fixlicense.action) and restart."
If you use that URL, you get a box to drop your license key into and everything works fine.
Why confluence doesn't makes a re-direct for that is unknown to me.
I agree with you; it would definitely be easier if the update were triggered automatically. I've created the below feature request for this:
Thank you again for your suggestion!
Take care, and have a pleasant week.
Hey there, folks! For most of us, the past six months- yes, you read that right- have been a journey. More people than ever before have pivoted to working remotely, and navigating being on-scre...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events