Is there a way for me to add the new License The "/fixonly/fixlicense.action" page is not responding Edited

Hi, I just upgraded Confluence and upon starting i received the following error:

Confluence support and upgrades for your current license have expired.

Please access My Atlassian as the license contact and purchase a license renewal for Confluence. If you have a new license, please enter it on this page and restart.

I get that it's trying to direct me to a license renewal page, however that page is not responsive. 


How should I proceed? Is there a way for me to add the new License key from the console?


2 answers

1 accepted

0 votes
Accepted answer

Confluence would not let me edit the license after the upgrade. I was stuck out of the system with no option to renew the license. It was a cold, cold place.

I did however find an article that pointed me to the right file. I used nano to edit the license key, and a simple restart was all it took. I'm back in the system yay!


Here's the article:

Hi Mike,

Thank you for letting me know and providing your fix!

Kind regards,


0 votes

Hi Mike,

Once you've renewed your license via and you have the new key, can you try and enter it in your license page?


See Viewing and updating your product licenses details for more information.

Viewing your license details

To view your Confluence license:

  1. Go to  > General Configuration.
  2. Choose License Details in the left-hand panel.


Updating your license

If you change your license (for example to a license with more users), or migrate from Confluence Cloud and you will need to update your license. 

To update your Confluence license:

  1. Go to  > General Configuration > License Details
  2. Enter your new license in the License field.
  3. Choose Save.

Let me know if you have any trouble.



Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Feb 06, 2019 in Confluence

Try out the new editing experience

Hi team, I’m Avinoam, a product manager on Confluence Cloud, and today I’m really excited to let the Community know that all customers can now try out the new editing experience and see some of the ...

792 views 33 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you