Is data at rest encrypted for Atlassian cloud services?

I am primarily interested in the Confluence and BitBucket cloud services. 

When data stored by these services is just sitting at rest on Atlassian's drives, is it encrypted or not?


4 answers

Can we please get a straight answer to this question?  That URL has no info pertaining to this question.

Most of the others on this site are users, like you. I've never seen any information regarding your question, so I'll hope @Logostech Atlassian Support notices your question.

0 votes
Pedro Cora Atlassian Team Nov 20, 2014

Hi Eric,

I recommend you to take a look at this page: It contains the answer to your question. smile

-- Pedro

So, the answer is 'no, it is not encrypted'? I do not see any comment on encryption while the data is at rest. They do mention that backups are encrypted. If the answer is 'no', please update your answer stating this explicitly and I will mark it as the answer.

Agreed- there is no mention of encryption at rest in that document which I already reviewed.  There is the same question from a different user which received the same response.  Can we simply have a straight response of "YES" or "NO" to this question?

@Pedro Cora [Atlassian] - Sounds like some follow-up is expected from you on this.

Dear Atlassian team,

Could you update us all on this question? This can sometimes be a compliance issue and we do need to be clear on this matter whether data is encrypted at rest on not (and with which encryption protocols / methodology) for:

  • Attached documents (uploaded)
  • Pages, tickets...

Clearly understood that all communications use TLS 1.2, but this may not be enough information for us.

Understood we can also protect and encrypt some documents sent also with some plugins available, but for example you could already maybe have an encryption at rest leveraging S3 bucket capabilities (if using AWS)?

do we have a precise information on how to handle data at rest in bitbucket cloud

The answers are posted in their documentation. - contains everything


Your answer specifically is located at

Content stored within Jira Cloud and Confluence Cloud isn't encrypted. However, attachments on storage in AWS are encrypted. We believe we can rely on the physical controls and management at AWS, as well as transit-level encryption to protect customer data. A minimum of 128-bit Advanced Encryption Standard (AES) is used for attachments.

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