Missed Team ’24? Catch up on announcements here.

×
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Internal error in confluence password reset.

Bob31415
Bob31415 February 18, 2019

I followed the password reset link that was sent to me after clicking on 'forgot password' on the confluence login page. However, when I enter a new password there, the error message

'An internal error occured' appears. How do I resolve this?

Answer
Watch
Like Constantin Furfurica likes this
2634 views

1 answer

1 vote
Moses Thomas
Moses Thomas
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
February 18, 2019

@Bob31415  

I suspect that your account is  possibly locked. You  will  have to  contact  your Confluence admin  to  enable your account  or  please show us  the log error message you  are getting

In  case  of confluence  server  log  files should be here <confluence_home_directory>/logs.

View More Comments
Bob31415
Bob31415 February 18, 2019

You can find the error message in the screenshot. Its german for 'An internal error occurred while trying to change your password.'

confluencePRError_LI_Moment_Moment.jpg

Like
Moses Thomas
Moses Thomas
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
February 18, 2019

@Bob31415  I think  you should contact your Confluence administrator to  check  your  account. You  account  is probably disabled.

 

Good luck.

Like • Zak Laughton likes this
Reply

Suggest an answer

Log in or Sign up to answer
Confluence
Confluence
TAGS
AUG Leaders

Atlassian Community Events

    See all events