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Inline images not displayed on Confluence pages

Hello all

When I read a Confluence page with images inside, none of them are displayed. Instead of the image, I see a box with a "failed to load" message.

If I go to the attached files of the current page, I can click and display each attached image.

No one else in my organization seems to have this issue.

I already tried different browsers (chrome, firefox) : same issue 

Any idea on the root cause ?

Thanks

Michael

1 answer

0 votes
Benjamin Community Leader Jul 12, 2021

Hi @michael_checler , 

 

I haven't stumble across this issue. Perhaps, there's an attachment blocker set on the OS level. 

 

If you use another computer, do you have the same issue when you login? If you don't, then the root cause is something set on your PC.

 

-Ben

Indeed, I do not have this issue on another PC. Where could I find such attachment blocker on OS ? do you have an idea ?

Benjamin Community Leader Jul 13, 2021

A couple usual suspects to look in PC security apps like anti-virus or malware. The reason why I mention OS, it is unlikely that it is the browser unless you install a similar add-on on both browsers that is related to security. 

You may also want to look at the browser developer console to see there's any clues to not retrieving the attachments.

 

Hope this helps

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