Include Page macro doesn't display image with "Preview unavailable" msg

김정철(TMW) March 16, 2023

Include Page macro doesn't display image with "Preview unavailable" msg
The source page displays attached images noramlly. 

20230317155809.png

 

4 answers

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김정철(TMW) March 19, 2023

After the weekend, the issue has fixed automatically. 
I don't know exactly why it happened. 

0 votes
Ruth Schneider March 11, 2024
0 votes
Jeff Young February 9, 2024

It was also happening with our Confluence pages.  Fixes itself when we update the original page then breaks again

0 votes
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 17, 2023

Hi @김정철(TMW) and welcome to the community,

I've managed to replicate your issue, and the unavailable preview appeared when I moved the included page to another location/space.

In order to fix this, I just moved the included page to its final location, and added the images again. I refreshed the page which includes the other page, and all images are showing without no problem.

김정철(TMW) March 17, 2023

Thank you for your message. I attempted to resolve the issue by deleting and re-adding the images on the source page, however, the issue still persists. Additionally, the source page has not been relocated or moved to another space. (we are using only one space)

김정철(TMW) March 17, 2023

"I also tried to use the 'include page' macro on a new page to pull content from other pages that I never had tried, but it seems that the macro doesn't work with all pages. 

Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 17, 2023

If you are the only one with this problem, and your other colleagues doesn't have this problem, then try switching browsers. In other case, and since you are on a paid plan, raise a support request to Atlassian directly.

김정철(TMW) March 19, 2023

It happened to all members in my office. After the weekend, it automatically fixed. 

Jeff Young February 9, 2024

It was also happening with our Confluence pages.  It fixes itself when we update the original page, then breaks again.

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