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Importing a word document to a page (doc, docx) gives error "Invalid file type. Only word documents Edited

Hello!

 

This is rather self-explanatory, but basically, on confluence when I try to import a Word document to a page I get the error "Invalid file type. Only word documents are supported.". I was trying to upload a .docx. Saving as .doc still doesn't get me past this error.

 

I'm wondering what I might be doing wrong?

 

err1.PNG

3 answers

1 accepted

0 votes
Answer accepted

It looks like I found my answer.

The original docx I had really wouldn't import. However, I was converting to .doc using libreoffice, and apparently they do things a little different. Using Microsoft Office to convert to doc worked for me. 

Now I have to solve the problem of the actual import being depressingly lacking, but that's another issue.

 

Thanks!

Ahh, I was halfway there.  The doc was in the wrong format, but not caused by Confluence bugs or Word doing odd things!

0 votes

It usually means the file is in a Word based format that Confluence does not understand.  You tried "saving it as a .doc", but was that .doc format one of the older ones?

Hi Nic,

 

Yes, it was the 97-2003 format. I also tried the XML doc format.

Does it work with other documents?  Something simple saved as a word 2003 format maybe?

Nic, 

Thank you for your help. I ended up finding the solution on my own.

I appreciate you taking the time to help me out!

Hi, what is the solution? I`m facing the same issue...

It's in the answer above - the file was in an incompatible format, and correcting that allows import.

I'm using word 1016 and converting the file to .doc, and confluence will not accept it.  I do not understand what I'm doing wrong.

I checked various entries and confluence-tickets, but no suggested answers were working out.

I'm trying to import a file that I created from the start, so no conversion or anything else affects it. The file was created on Office365 on Windows10. I tried the default *.docx, the 97-2003 *.doc, the OpenXML *.docx, I even tried opening the file on LibreOffice and OpenOffice and saving it as any other Word-format.

I also tried using Firefox, Chrome and Edge on the most recent versions.

The result was always the same error as described by Dimitris.

I am having the same problem as described by Richard

ting Atlassian Team Aug 12, 2019

Well that's a useless link, it contains NO helpful information!.

@tingYou're telling me this bug has been present since at least 2017 and it's still unresolved??? You basically have a button that does not work and copy/pasting word documents contents into Confluence does not work either...

Has this been or will this be addressed?

@Nic_Brough__Adaptavist_ 

Hey Jeff, this has been an issue since before 2015... so don't hold your breath.

I gave up in it a while ago... I now copy and paste the content of the word document into a new confluence document. You then need to re-imbed the images but it doesn't take long once you get a rhythm doing.

Hang in there bud.

I just sent my word docs to a co worker with a MAC. Poof went right in an no issues. 

So if you have access to a MAC it will work correctly with *.docx 

Thanks @Jaime Drysdale 

I do have a MAC...

Awesome, and thanks for the tip.

 

Jaime

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