Importing a word document to a page (doc, docx) gives error "Invalid file type. Only word documents Edited

Hello!

 

This is rather self-explanatory, but basically, on confluence when I try to import a Word document to a page I get the error "Invalid file type. Only word documents are supported.". I was trying to upload a .docx. Saving as .doc still doesn't get me past this error.

 

I'm wondering what I might be doing wrong?

 

err1.PNG

2 answers

1 accepted

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It looks like I found my answer.

The original docx I had really wouldn't import. However, I was converting to .doc using libreoffice, and apparently they do things a little different. Using Microsoft Office to convert to doc worked for me. 

Now I have to solve the problem of the actual import being depressingly lacking, but that's another issue.

 

Thanks!

Ahh, I was halfway there.  The doc was in the wrong format, but not caused by Confluence bugs or Word doing odd things!

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It usually means the file is in a Word based format that Confluence does not understand.  You tried "saving it as a .doc", but was that .doc format one of the older ones?

Hi Nic,

 

Yes, it was the 97-2003 format. I also tried the XML doc format.

Does it work with other documents?  Something simple saved as a word 2003 format maybe?

Nic, 

Thank you for your help. I ended up finding the solution on my own.

I appreciate you taking the time to help me out!

Hi, what is the solution? I`m facing the same issue...

It's in the answer above - the file was in an incompatible format, and correcting that allows import.

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