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I am receiving an error when attempting to import a .docx file into Confluence. I receive the error stating "...The document contains an image of size 5,182,477 x 4,163060, which exceeds the maximum size of 900 x 1200. Reduce the size of the image or contact your administrator to raise the size limit."
I am the administrator of the account but don't see where this setting can be changed in Confluence Cloud. Also, the .docx file is only 950KB.
What settings can I change to successfully import this and many future .docx files into Confluence?
Hi @David Reynolds ,
Welcome to Atlassian community.
You can refer the below URL and change the attachment size.
I hope above helps. Have a good day!
Thanks,
Srinath T
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@Srinatha T I previously found those instructions; however the .docx file is less than 1MB. I'm struggling to correlate the error I am receiving with 100MB attachment setting and a 1MB Word document.
If it would help I can provide the document.
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@David Reynolds , I think there is a cap on the resolution of the image in the document. I have not seen that kind of error before. I will have to test this. Which version of confluence is this ? Can you attach the file here ?
Thanks,
Srinath T
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It appears I am using Confluence Free. I don't see how to upload the file.
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@Srinatha T , I was referring to my inability to upload the Word document. This particular document contains twenty images. I saved all twenty from the Word document and provided a screenshot of the dimensions of each image. The largest (Picture1.png) is 1413x1136 and is also attached.
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Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...
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