Import to cloud failed. Message: com.atlassian.confluence.importexport.v2.ImportExportException: ent

[Bruce Yen]

Import to cloud failed. Message:

com.atlassian.confluence.importexport.v2.ImportExportException: entities.xml not found

The process almost finished, stopped at 83%, when through

export database (ok)

uploaded file (ok)

migrating to cloud (failed)

I was monitoring the migration/exports/extitlies.xml went up to about 262M. (the Data Migration progress detail line shows 23M). Then it was removed and migration failed.

Can someone share info. if you experience similar situation? Is there any limitation of free tier account (like size, timeout, etc.?) Thanks.

[Sri Kumar · Accepted solution]

Hi All,

Good day. We are investigating the issue, We will keep you guys posted on this thread 

-Sri

[Bruce Yen]

Fixed. Thanks.

[Sri Kumar · Accepted solution]

Hi All,

Please note that a Fix has been deployed. Please re-try the migration. It should succeed now.

Thank you

-Sri

[Bruce Yen]

Fixed. I have successfully migration from server (5.10.0) to Cloud.

Thank you very much!

Bruce

[Edgars Vincans]

Same. Migrated without issues.

Thanks!

[Bruce Yen · Accepted solution]

According to Sri:

Hi All,

Please note that a Fix has been deployed. Please re-try the migration. It should succeed now.

Thank you

-Sri

[Alec Keeler]

First one of my 2 that failed tried and now works, about to try the second one

Didn't have to update the Cloud Migration Assistant app must be Atlassian end

[Edgars Vincans]

Tried migrating from 7.4.5 to cloud (standard plan) and was getting same failure message.

The same message appears not only through the 'Cloud Migration Assistant' but also through the manual steps of exporting the individual space & trying to import it in the cloud.

I don't think you're limited with with your 'free tier account'

[Alec Keeler]

Yeah I tried the manual export and import but didn't work for me as we are on 6.13.6 and it needs 6.14!!

At least I know that even if we were on 6.14 that wouldn't have helped

Alec

[Edgars Vincans]

Aha. We even made a copy of production instance. Upgraded it from 7.4.5 to 7.4.8, because in 7.4.6 there were some xml export fixes. But that also didn't help

[Alec Keeler]

Seeing the same error trying to migrate from 6.13.6 on 2 of my 28 spaces

Trial migration last week worked fine now fails when trying to do final real migration

I am also seeing issues using the rest API from python (i have a script that checks for various things and fixes broken emoticons)

This script also worked last week but now fails  

This was attempting to download a page in storage format (using the atlassian api pip module for python)

confluence.get_page_by_id(page_id=my_page_id,expand='body.storage,version')

which gets converted to the API call

https://<youtsite>.atlassian.net/wiki/rest/api/content/<pageid>?expand=body.storage%2Cversion

Which returns the error

{"statusCode":500,"message":"org.springframework.transaction.UnexpectedRollbackException: Transaction rolled back because it has been marked as rollback-only"}

The script iterates all the pages in a space, API call works for most but not for some

[Alec Keeler]

Found that API issue was due to a JIRA link not being fixed, manually edited jira link on problem page and that API call now works

[Alec Keeler]

Thats despite having run JIRA Macro repair twice, page didn't respond correctly to API call until I manually edited the JIRA link

So API issue could well be a red herring for migration problem

But I still get the following any time I try to migrate the 2 spaces that failed

Import to cloud failed. Message: com.atlassian.confluence.importexport.v2.ImportExportException: entities.xml not found

[Alec Keeler]

yep API possibly red herring, API scripts works but trying migration

2021-03-24 08:12:49,719 INFO [pool-74-thread-1] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Build number 6180: "Adds a multi-column index to content table that speeds up many common queries." - Ok
2021-03-24 08:12:49,719 INFO [pool-74-thread-1] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Build number 6175: "Upgrade to build number: 6175" - Ok
2021-03-24 08:12:49,719 INFO [pool-74-thread-1] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Build number 6169: "Upgrade to build number: 6169" - Ok
2021-03-24 08:12:49,719 INFO [pool-74-thread-1] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Build number 6161: "Upgrade to build number: 6161" - Ok
2021-03-24 08:12:49,719 INFO [pool-74-thread-1] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Build number 6139: "Upgrade to build number: 6139" - Ok
2021-03-24 08:12:49,720 INFO [pool-74-thread-1] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Build number 6122: "Remove the legacy Confluence Thread Dump Plugin from the user installed plugins" - Ok
2021-03-24 08:12:49,720 INFO [pool-74-thread-1] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Build number 6116: "Upgrade to build number: 6116" - Ok
2021-03-24 08:12:49,722 INFO [pool-74-thread-1] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Build number 6112: "Finds all attachments that are missing a content_status and marks them as current" - Ok
2021-03-24 08:12:49,722 INFO [pool-74-thread-1] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Build number 5914: "Upgrade the customizations from the ondemand doctheme to the format expected by the standard confluence doctheme" - Ok
2021-03-24 08:12:49,724 INFO [pool-74-thread-1] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Build number 5702: "Enables membership aggregation across directories" - Ok
2021-03-24 08:12:49,724 INFO [pool-74-thread-1] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Build number 5613: "Upgrade to build number: 5613" - Ok
2021-03-24 08:12:49,724 INFO [pool-74-thread-1] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Build number 5612: "Upgrade to build number: 5612" - Ok
2021-03-24 08:12:49,724 INFO [pool-74-thread-1] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Build number 5604: "Upgrade to build number: 5604" - Ok
2021-03-24 08:12:49,725 INFO [pool-74-thread-1] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Build number 5603: "Upgrade to build number: 5603" - Ok
2021-03-24 08:12:49,725 INFO [pool-74-thread-1] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Build number 5602: "Upgrade to build number: 5602" - Ok
2021-03-24 08:12:49,725 INFO [pool-74-thread-1] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Build number 5601: "Upgrade to build number: 5601" - Ok
2021-03-24 08:12:49,725 INFO [pool-74-thread-1] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Build number 4984: "Upgrade to build number: 4984" - Ok
2021-03-24 08:12:49,726 INFO [pool-74-thread-1] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Build number 4950: "Upgrade to build number: 4950" - Ok
2021-03-24 08:12:49,726 INFO [pool-74-thread-1] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Build number 4526: "Remove the legacy remotable apps plugin from the user installed plugins" - Ok
2021-03-24 08:12:49,726 INFO [pool-74-thread-1] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Build number 4517: "Migrate all Page Templates using a storage format round-trip conversion" - Not Ok
2021-03-24 08:12:49,726 INFO [pool-74-thread-1] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Backward compatibility for export: "Migrate all Page Templates using a storage format round-trip conversion" prevents compatibility before 4517
2021-03-24 08:13:03,252 WARN [alert-dispatch:thread-1] [confluence.alert-log] log 1616573583251 ; WARNING ; JVM ; JVM-1002 ; Garbage collection exceeded time limit ; not-detected ; ; ; {"durationInMillis":3798,"windowInMillis":20000,"limitPercent":10,"threadMemoryAllocations":"","threadDump":[]}
2021-03-24 08:13:03,253 WARN [alert-dispatch:thread-1] [atlassian-monitor] log 2021-03-24T08:13:03.251Z Component 'Java' alerted 'Garbage collection exceeded time limit' (details: {"durationInMillis":3798,"windowInMillis":20000,"limitPercent":10,"threadMemoryAllocations":"","threadDump":[]}, trigger: {"pluginKey": "not-detected"})
2021-03-24 08:13:31,834 WARN [Caesium-1-2] [impl.schedule.caesium.JobRunnerWrapper] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob completed unsuccessfully with response JobRunnerResponse[runOutcome=ABORTED,message='LaaS performance logging is turned off']
2021-03-24 08:14:53,275 INFO [Caesium-1-1] [service.stepexecutor.space.SpaceImportExecutor] info Initiate confluence space import with stepId: f9e27202-dd91-4689-acfc-38df3481f6dc
-- stepConfig: fcd9cf34-c0b8-47b1-9c9a-9fd5567b015e | cloudId: 07e7abbd-7f2f-4b24-9e8d-1e34b32ec6d4 | planName: Migration011 | stepType: CONFLUENCE_IMPORT | stepId: f9e27202-dd91-4689-acfc-38df3481f6dc | planId: e11a4fb1-09d1-4924-88c4-d2de74f2f22f | cloudUrl: https://nexor.atlassian.net | taskName: Migrate space DI | taskId: 9e02debc-cb9c-49cc-bb53-a2f2fff7411e
2021-03-24 08:14:55,564 INFO [Caesium-1-1] [service.stepexecutor.space.SpaceImportExecutor] info Initiated import task. Response: ConfluenceImportExportTaskStatus{id='v2-spi-d74b04eb-3005-4f17-9b0b-b46835fd852a', elapsedTime=0s, percentageComplete=0, successful=false, complete=false, message='null', result='null'}
-- stepConfig: fcd9cf34-c0b8-47b1-9c9a-9fd5567b015e | cloudId: 07e7abbd-7f2f-4b24-9e8d-1e34b32ec6d4 | planName: Migration011 | stepType: CONFLUENCE_IMPORT | stepId: f9e27202-dd91-4689-acfc-38df3481f6dc | planId: e11a4fb1-09d1-4924-88c4-d2de74f2f22f | cloudUrl: https://nexor.atlassian.net | taskName: Migrate space DI | taskId: 9e02debc-cb9c-49cc-bb53-a2f2fff7411e
2021-03-24 08:16:56,470 ERROR [Caesium-1-1] [agent.service.stepexecutor.ProgressTracker] error Step failed, message: Import to cloud failed. Message: com.atlassian.confluence.importexport.v2.ImportExportException: entities.xml not found
-- stepConfig: fcd9cf34-c0b8-47b1-9c9a-9fd5567b015e | cloudId: 07e7abbd-7f2f-4b24-9e8d-1e34b32ec6d4 | planName: Migration011 | stepType: CONFLUENCE_IMPORT | stepId: f9e27202-dd91-4689-acfc-38df3481f6dc | planId: e11a4fb1-09d1-4924-88c4-d2de74f2f22f | cloudUrl: https://nexor.atlassian.net | taskName: Migrate space DI | taskId: 9e02debc-cb9c-49cc-bb53-a2f2fff7411e

[Joe George]

I'm also seeing this error when trying to migrate. I'm on 7.2.0.

[Bruce Yen]

Someone posted this error/questions in Jan./2021 and had no answer. 

https://community.atlassian.com/t5/Confluence-questions/Import-failed-Migrate-all-Page-Templates-using-a-storage-format/qaq-p/1547219