Import full site fail from confluence 5.1 to 6.1


I am trying to update our confluence from 5.1 to 6.1 but i am running into issues during the restore process.

I am able to back up the full site, copy the Zip to the new computer that has 6.1 installed (inside the <confluence-home>/restore/ directory) and start the import. I am getting the error below...

"Import failed. Check your server logs for more information. com.atlassian.confluence.importexport.ImportExportException. Unable to complete import. Error whileimporting backup. could not resolve property. userName of:"

I've tried with the "setup index" checked and unchecked.

Please let me know if anyone has an idea.

Thanks in advance,




2 answers

0 vote
Maarten Cautreels Community Champion May 09, 2017

Hi Cagil,

With these type of questions you'll be better of asking at

They have a lot of experience with these kinds of questions and will be happy to assist you.



Thank you Maarten, I will do that

0 vote
Ann Worley Atlassian Team May 09, 2017

Maarten is right that Support may be able to help more, but please note that our docs state:

"XML backups should not be used to upgrade Confluence."

Please follow Upgrading Confluence to upgrade your instance. Please upgrade a test instance first to avoid surprises in Production.

During the planning stages, feel free to post any new questions, we are happy to help.

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