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Image Missing while exporting to word

sabeena_sankanur
sabeena_sankanur Jun 14, 2021

Hello SupportTeam,

 

I am having issue while exporting to word document where the images are not appearing.

 

Following are the steps I have followed while adding image:

  1. Clicked on Image Icon.
  2. Uploaded the file.
  3. Added the uploaded file in the confluence page.

 

When I generated Word output of the specific file:

I am unable to see the image in the word file.

 

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Shannon S
Shannon S Atlassian Team Jun 17, 2021

Hello Sabeena,

Welcome to Atlassian Community. Thank you for raising this question with us. I'm happy to help. I have just a few questions for you about this bug.

  1. Does this problem happen with all other pages? If you create a brand-new page, does the same happen?
  2. Is this only happening in the new editor or the legacy editor?
  3. How did you create the pages you're trying to export? Were they imported from another Confluence site, or did you copy and paste the images into the page?

I look forward to hearing from you!

Take care,

Shannon

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Owen Duke
Owen Duke Sep 28, 2021

I'm having the same problem, with export to Word and export to PDF

Like • Shannon S likes this
Shannon S
Shannon S Atlassian Team Sep 29, 2021

Hi @Owen Duke,

Thank you for letting me know you're also encountering this problem. We'd love to take a look at the page and test the export on our end. Can you have your site admin raise a support ticket at support.atlassian.com/contact?

Thanks again, and take care!

Shannon

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