I followed the instructions in this article, which states non-confluence users will be able to read and comment on published confluence articles without requiring confluence access:
"Everyone with view access to your service desk can view articles (pages) you publish without a Confluence license. You only need Confluence licenses for team members who create and update articles"
When someone from my organization in JIRA goes to view the pages of our connected workspace in the connected JIRA project, they get this message:
Is anyone able to help explain why this is the case? Happy to provide further details about the article settings and/or project settings, thanks! For context, I'm on a free trial plan and therefore don't have the ability to edit restrictions. The article is unrestricted by default so I don't know if this has any impact.
From my recently completed training, the only way for non-Confluence persons to see the content is to export the page. AFAIK there is not a "view only" membership type. Or you could encourage the non-users to become users. I am also new to Confluence. I find a LOT to like.
Thanks Rolland! I thought this as well until I read this article and a few others that touched on JIRA project connection and stated the above. Unfortunately, this is a necessity if we're going to purchase confluence, since a lot of our articles contain jira dashboards that don't export successfully :/
Feeling overwhelmed by the demands of work and life? With a 25% increase in the prevalence of anxiety and depression worldwide during the pandemic, for most of us, it’s a resounding yes . 🙋♀️ ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events