I need to move the Autenticator from one mobile-phone to my new phone.

Fredrik Goborg
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March 3, 2025

I hav got a new mobile phone, but the autenticator app need to be uppdated with the two-step autentication

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Shawn Doyle - ReleaseTEAM
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March 3, 2025

Hi @Fredrik Goborg 

 

If you have the same phone number on the new phone, it should work.  Assuming you migrated the authenicator app to the new phone as well.

Otherwise, go thru the 2FA configuration again for the new device.

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