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I'm getting an error when accessing "Project Pages"

Lilia De Lillo September 28, 2021

Following error message gets displayed when accessing "Project Pages"

We can’t display project pages right now

Contact support if refreshing doesn’t fix things.


is there an issue right now with confluence? does everyone else have the same issue? 
see  screenshot below:
Bildschirmfoto 2021-09-28 um 15.23.47.png

3 answers

2 votes
iDa Khoshvaght
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 8, 2022

At this time, the pages feature is not available within Jira Work Management projects for users that only have a JSM license.

To Access Project Pages, the User Should Have At least One Access to Jira Software (JSW) or Jira Work Management (JWM).

We have an open feature request to Allow users with only Jira Service Management license to access the "Pages" feature - JWMCLOUD-275, but it's currently in the gathering interest stage.

Resolution:

To fix the issue, you can use a trial of JWM.  

JWM.jpg

FYI: If a user already has a Jira Software or Jira Service Management license, Jira Work Management can be used for free. (Reference)

 

1 vote
Suvradip Paul
Rising Star
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September 28, 2021

Hi @Lilia De Lillo ,

Thanks for posting and welcome to the community.

I just checked Confluence Status and it's working fine and nothing reported for today. I have also checked my personal confluence instance and it's working fine.

Could you please check with Support as suggested above ?

Cheers

Suvradip 

Lilia De Lillo September 28, 2021

Hi @Suvradip Paul 

thank you for your prompt answer.

is there any other way to contact support? All I was able to do when clicking on contact support was to either post something here or read through documents...

Bildschirmfoto 2021-09-28 um 15.59.53.png

Kishan Sharma
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 28, 2021

Welcome to the Atlassian Community @Lilia De Lillo This is working fine for me too as Suvradip mentioned. If you are on free plan, you are not entitled for support but can post here in the community for help. Maybe you can try turning off the feature in Project Settings -> Features -> Pages and turn it on again to see if that make any difference in your case.

Digidiom February 3, 2022

I have same error, and It doesn't work for me?

Like Jon Irusta likes this
Keith O_Conor February 15, 2022

[removed - made it an Answer instead of a reply]

0 votes
Keith O_Conor February 15, 2022

A group I set up had the same problem, and I was able to fix it by giving them the 'Blog / Add' permission on Confluence! Doesn't make any sense, so I assume it's a bug.

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