I keep getting emails about my account being deactivated, I'm on a Free plan

[Take a Chef]

I accidentally started a free trial for the Standard Plan and didn't enter any billing details.

Last week, I switched back to the free plan, but I keep getting emails saying my account will be deactivated if I don't add billing details.

Is this an error? Do I need to do anything else? My user count is under 10.

[Valerie Knapp · Accepted solution]

Hi @Take a Chef , thanks for your question and welcome to the Atlassian Community.

I would advise you to open a ticket with Atlassian to be sure, but if the settings for the Confluence admin.atlassian.com, you have a free plan, I think you should be okay.

Best to check with Atlassian to be sure - https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/ 

I hope this helps.

Cheers

[Take a Chef]

Thanks Valerie, I did that and they confirmed the emails were sent by mistake.