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I have a warning saying my roduct is expired. It is not, it has been renewed

licensing_esoledad_net
licensing_esoledad_net Nov 13, 2023

In confluence I have the warning:

"You no longer have access Support and Updates. Renew online, remind me later or never remind me again."

 

This is wrong. I have renewed the support and it is valid until february.

So Why do I get this warning?

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Sagar
Sagar
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Nov 13, 2023

Hi @licensing_esoledad_net Does the license you renew is the commercial license renewed from Atlassian or Atlassian partner, if it's commercial and datacenter one then you should not get the above warning, check in the troubleshooting and  supported tool section detail about this warning and create a ticket with Atlassian support to get further help

https://support.atlassian.com

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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Nov 13, 2023

Hi,

Have you applied your renewed licence key on the server?

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