I have 2 instances of Confluences

Question

Please see the attached screen shot.  I am trying to set up knowledge base with service desk and it is not successful.  I am thinking it is because there are 2 instances.

When I go to confluence from service desk it is completely different and not where we have our documentation stored.  Please advise so we can clear up why we have 2 instances.

Thanks,

Trena

Benjamin_tmh9yg · Answer

Hi Trena,

Its fairly straight forward if you haven't have much spaces in the other site. What you would do is just export the spaces 1 by 1 and import them to the confluence on the site you want to keep.

Here's the article that can help you with this:

https://support.atlassian.com/confluence-cloud/docs/import-a-confluence-cloud-space/

If you need further support, the Atlassian support contact is below:

https://support.atlassian.com/contact/#/

Once you are done moving your data, you should have the option to delete the cloud site. I would recommend connecting with Atlassian support, if the site you are canceling has been paid for.

Thanks,

Ben

Trena Norcia · Answer

Can I get some immediate response to this as we need our service environment live on 9/1/2021.

I need to resolve the two different site and merge to 1 site so that Service management can access the correct confluence.  Is there a number I can call to reach out to support to get this resolved quickly.

I appreciate any direction to resolve this.

Trena Norcia · Answer

Benjamin, you have been of most help.  Can you direct me with how to address the following issues?
1. We only need the one site but need the confluence items moved to the site they are not in in order to allow the knowledge base to pull the needed articles.
2. CAn you advise me the correct steps to clean this up. so that I can move quickly as we are on boarding an off shore team and need access to the articles in the other site?
3. We would like to merge everything to just the one site.

Again, thank you so much for you prompt responses and help wit this issue.