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I created a blog in my service desk. How do my customers see it from their portal?

I'm trying to figure out where my customers find the blog once they are logged in to their customer portal?

1 answer

I am very curious as to how you implemented this since blogs are a part of Confluence, typically.

Maybe I didn't? I was in my project called Help Desk and was creating articles. When you do this, you get to choose "blank page", or "template", or whatever and one said "Blog" so I chose that one. Now it is separate from the other articles and found here in the picture. How do my customers view this?Snip20210809_135.png

Ah.  You're in Confluence and I think the only way to do this is to expose the entire space to the internet for anonymous access.  In that case anyone should be able to see it, I believe.

That's what I thought. Thanks!

Like Rob Horan likes this

My pleasure - if this was helpful, and if its not too much to ask, please accept the answer.  Thanks!

@Rob Horan  quick question for you as this has come up recently: I have the space shared in my ServiceDesk project for any logged in user on the servicedesk end can view documentation.

However, the space permission is set to confluence users only (it is not public). I dont see a way to feature the blog post on my ServiceDesk knowledgebase without making it public; or do you know of a way? - opening the blog post for customers. I feel like the answer to my question is the answer to the original question from this post. 

Hi @Miriam Hopton ,

I believe you can only see pages from your integrated spaces in JSM, not blogs.

"Once you link your service desk project to a knowledge base, the articles you publish in the knowledge base will automatically display in your service desk's knowledge base."

https://www.atlassian.com/software/confluence/guides/expand-confluence/confluence-and-jira-service-management

Like Miriam Hopton likes this

@Rob Horan  Thank you SO much for your prompt response and answering my question! The link you provided is very helpful. HIGH FIVE!!

I was unsure about the blogs - I tested myself and wasn't able to see the blogs. its okay, just curious if I missed a possibility that I did not enable. Have a great day!

Like Rob Horan likes this

I'm glad I could help!

Like Miriam Hopton likes this

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