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I couldn´t open and rewrite Power Point documents in Confluence, it works with other applications su

When I am trying to  open my PPT page on confluence and  its not opening. So I came to know that  error in companion app and anybody give suggestions how to overcome this issue 

1 answer

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Alex K Atlassian Team Jan 28, 2020

Hi @Baig_Mirja__Sattar ,

Could you please provide some more details? What browser and OS are you using? 

Companion is currently not supported on IE, Safari & Edge - see the following KB article: https://confluence.atlassian.com/confkb/cant-edit-files-in-confluence-server-using-atlassian-companion-app-in-internet-explorer-edge-firefox-or-safari-981152695.html

This will be resolved in Confluence 7.3. 

I would recommend raising a Confluence support case and providing Companion logs so that the issue can be thoroughly investigated. See https://support.atlassian.com/confluence-server/

 

Regards,
Alex

Google  and  Windows-10(64bit)

Alex K Atlassian Team Jan 28, 2020

@Baig_Mirja__Sattar 

Which point does the UI in Confluence get to before the process fails? Are you able to see "Edit with Powerpoint" dropdown from the "Edit with" button? 

When I Click on and choose Edit with powerpoint option and Its not openingconfluence ppt screenshot.JPG

Alex K Atlassian Team Feb 02, 2020

Hi @Baig_Mirja__Sattar ,

This issue indicates that Companion is not able to reach your Confluence Server. First, could I check which version of Confluence you are running? Second, is your Confluence instance set up with SSO? 

Regards,
Alex

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