I continue receive "Your Work is safe, but there's an issue" error

[Tani Theiler]

While trying to create child pages in our team confluence site, I continually get this error and the child page does not publish.  I have cleared my cache, tried in Chrome, Chrome Incognito mode and Edge with no success.  Can you p[lease assist? 

Thank you

[Petter Gonçalves · Accepted solution]

Hello Everyone,

Thank you for all the information provided.

Based on the last reports and health checks done so far, we did not identify any global issues in the creation of Confluence child pages that could be causing the problem.

That being said, the error "Your Work is safe, but there's an issue" usually happens when another page with the same name is already created on the Confluence site, something that can be checked in the network tab of the browser Devtools, as explained by Darrel previously. We understand how the error message above can be misleading, so we created the following bug to change it for something more specific:

Generic message when a page already has the same title 

Feel free to vote and watch the bug to increase its priority and also receive notifications about any updates.

If that's not the problem you're facing, please feel free to post the errors found in the console/network tab of your browser's development tools so we can further troubleshoot the problem.

For any other previous problems/outages with Confluence application, please check the public documentation below:

Confluence Status 

Thanks!

[Earl McCutcheon]

Hello All,

Also, to add to comment from @Petter Gonçalves  we are tracking this as a new BUG at the following link to get the generic error message updated to reflect the actual cause of the error, make sure to follow the request if you want to receive updates on the status of the fix:

• https://jira.atlassian.com/browse/CONFCLOUD-71477

Regards,
Earl

[Martin Bayer _MoroSystems_ s_r_o__]

I can see, it is going to be released early... great job everyone, thank you :)

[Annabel Nguyen]

I received the same message, but it doesn't seem to be because of the overlapping title (I have deleted the page, created a new one, got a new (random) title and still cannot publish).

Do you have any other hypotheses so I can test around? 

[Martin Bayer _MoroSystems_ s_r_o__]

@Annabel Nguyen can you analyse your problem with steps provided in my thread below? You need to check it with dev console in your browser...

[Darrel]

I got the same error but I'm assuming it's generic and could be related to multiple causes. Mine was because I was trying to create a new page with the same title. 

Network tab response "A page with this title already exists" 

Thanks for the suggestion Martin

[Martin Bayer _MoroSystems_ s_r_o__]

Hi @Darrel thank you for your feedback, so the informaiton about "page with the same title" is not displayed on dialog, but only in networ tab, right?

[Darrel]

Yeah, thats correct Martin :) 

[sushma.suresh]

I had encountered the same problem today and was trying to find a workaround. The error message "Your Work is safe, but there's an issue" is misleading. 

Thanks @[deleted] it really helped!

[Deleted user]

Same here. @Darrel thank you for your investigation it saved me tons of time. 

[Erin Boyle]

Same here

[Jennifer Rider]

I am getting this same issue. I cannot create any child pages in my Confluence space.

[jmooo]

Your Work is safe, but there's an issue

Error converting ADF to storage format

I've gotten this error several times after converting a page to the new editor. The conversion will happen and publish, but when I then edit the converted page and publish again...the above error appears.

It appears to be tied to "unconvertible" elements which survive the initial conversion. If I edit the converted page to remove the bad elements, like in the screenshot below, then I can successfully edit/publish the page again.

[Thai Lam]

This is not an answer, I also got this error and when I tried to identify the problem it shows this:

 {"statusCode":400,"data":{"authorized":false,"valid":true,"errors":[],"successful":false},"message":"com.atlassian.confluence.api.service.exceptions.BadRequestException: Error converting ADF to storage format"}

[Brian Kim]

Are there any updates to this? I'm getting the same error and have tried everything: clearing the cache, creating a new page, copy-pasting the contents, etc. Nothing fixes it.

[Annabel Nguyen]

Have you checked the Label colour?

Last time I made a silly mistake that I accidentally used one colour for 2 different label name. Simply deleted one and it worked like a charm (wish Confluence could give more specific error notification though :)

[Martin Bayer _MoroSystems_ s_r_o__]

I tried to post to Atlassian team (moderators of the community forum) once again.

[Martin Bayer _MoroSystems_ s_r_o__]

Hi @Tani Theiler , welcome on the community. I didn't experience this problem, but it is always good to start with at least some analysis.

Can you go to dev-tools in your CHrome browser (F12 button) and open network tab? Try to save child page after that and you should see some error in this network tab.

Post the message here, or just screenshot of the error should be sufficient.

[Tani Theiler]

child-src https: chrome-untrusted://new-tab-page/chrome untrusted://kaleido scope/;object-src 'none';script-scr chorme://resources chrome://test chrome://kaleidoscope 'self' 'unsafe-inline' https:; frame-ancestros 'non';

[Petter Gonçalves]

Hey @Tani Theiler

I believe the information you provided above is not an error on the browser console, but just one of the events of the page.

Please, try to follow the steps below to capture the error log in the development Consolee of your browser:

1. Using Chrome, click on the drop-down View > Developer > Javascript Console
2. Navigate to Confluence and reproduce the error, checking the last event displayed in the Console. The should be red-colored and explicit return an error code

Additionally, I didn't find any reports about this error on Confluence, so it might be a new error message. 

We'll be waiting for the error to better understand what might be the root cause of the issue.

[Martin Bayer _MoroSystems_ s_r_o__]

@Tani Theiler I just tried to create page with existing name and error message looks correctly. So it is really hard to say what is your exact issue @Tani Theiler .

[Erin Boyle]

I also see `Could not parse response from rest API: com.atlassian.confluence.api.service.exceptions.BadRequestException: A page with this title already exists` only if I inspect the page. No page of the same title exists, so this is a bug on the Confluence side.

[Arun Perera]

I'm getting the same error and unable to proceed with my release notes. the error I'm getting on the network tab is; 

"com.atlassian.confluence.api.service.exceptions.BadRequestException: A page with this title already exists".

it seems to be random as some pages get published while some dont. highly frustrating

[Martin Bayer _MoroSystems_ s_r_o__]

@Tani Theiler @Arun Perera @Erin Boyle @[deleted] @Darrel I tried to notify @Petter Gonçalves from Atlassian team. It really looks like a bug in parsing response from server.

[Paweł Rozumek]

Hey @Martin Bayer _MoroSystems_ s_r_o__ is there any progress on this? I keep getting the "Your Work is safe, but there's an issue" error today, only in one specific space.

[Martin Bayer _MoroSystems_ s_r_o__]

Hi @Paweł Rozumek I have no information from Atlassian by now. Can you analyze your "root" problem with steps provided by @Petter Gonçalves earlier in this thread?

It is good to have as much information as possible.

[Annabel Nguyen]

Hi @Martin Bayer _MoroSystems_ s_r_o__ , here is what I got as response. 

{"statusCode":400,"data":{"authorized":false,"valid":true,"errors":[],"successful":false},"message":"com.atlassian.confluence.api.service.exceptions.BadRequestException: Error converting ADF to storage format"}

Tried to find the answer in Atlassian community but none available. Huhmm, do you have any idea about this? 

[Martin Bayer _MoroSystems_ s_r_o__]

Hi @Annabel Nguyen I'm not sure what is the exact problem, but "ADF" is "Atlassian Document Format" so I guess it is something what is sent from your browser to the server and it can't be stored to storage format (probably format used by the database).

I would suggest you to check your text for some "special" characters. 

[longle]

Hi @Martin Bayer _MoroSystems_ s_r_o__ , I encountered the same situation.

Confluence respond me "Error converting ADF to storage forma"

I tried to do the way what u suggested but it doesn't work. Hmm, can u help me by another solution for this problem?

[Mino[미노]]

I had the same problem, but I solved it!

In my case, there was a link to another document inside the document, which contained a character that was not properly encoded in the title of the link.

So I was able to save the title of the document properly.