Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I cannot login to Atlassian anymore

Jake Heft I'm New Here Apr 12, 2021

I am not able to login to Atlassian--with the exception of BitBucket. A few weeks ago I reset my cookies and haven't been able to access Confluence or Jira since then, I always get the error pictured below. I've restarted my browser, restarted my computer but haven't had any luck. I have been able to login while in incognito mode, but I need to be able to login normally. Any help is much appreciated.

Screen Shot 2021-04-12 at 11.30.44 AM.png

1 answer

0 votes

Hi Jake,

I hope you are doing well. I'm sorry you're having this issue lately! Can you tell me what browser version you're using? Can you try disabling all browser add-ons? You can re-enable them one at a time, which should help narrow down which one is causing the issue.

Otherwise, in the meantime, try another browser and another workstation. See if the issue happens there too.

Take care,

Shannon

Hi Shannon,

Thanks for the response. I'm using Chrome Version 90.0.4430.85. I've tried disabling all of my extensions and restarted the computer again, but still no luck. It does work in Safari, but ideally I would like to access the site with Chrome.

Hi Jake,

Thank you for confirming your Chrome version. If you're not able to get Chrome working, even in Incognito Mode and from another computer, report this to your Atlassian site admin. They will raise a ticket with our support team. From there, we can take a look at your login and find out why it's not working.

Let me know if they have any trouble raising the ticket.

Take care,

Shannon

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
Community showcase
Published in Confluence

🥓🙅🏻‍♀️ Meet-less May Badge!

Hello Confluence Community!  What if i told you that you could have a healthier life and be 100% meet-less? This month, we're promoting a healthy, balanced work diet with Confluence. (Read m...

568 views 4 24
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you