I cannot delete a product associated with an organization.

Đăng Thanh Nguyễn
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February 19, 2025

I can't delete a product associated with my organization (The product is free and inactive). I read the instructions at the following link but it seems to be different from the instructions.

https://support.atlassian.com/organization-administration/docs/remove-domains-and-products-from-your-organization/ 

 

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Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 19, 2025

Hello @Đăng Thanh Nguyễn 

Welcome to the Atlassian community.

It appears that your subscription to the product was Cancelled yesterday.

As per the document you referenced the product will be retained for the option to reactivate it until what would've been the next billing data following the date you submitted the cancellation.

There will then be a 15 day period during which you can change you mind.

Then the product will actually be deactivated/deleted.

If you have the improved billing experience there is an addition 60 days before the product is fully removed.

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Đăng Thanh Nguyễn
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 20, 2025

Thank you very much for the support and information. I understand it clearly and appreciate your assistance. Have a wonderful day!

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