Community
Products
Confluence
Questions
I can't receive a verification (signup link) email from Confluence

I can't receive a verification (signup link) email from Confluence

When I tried to log-in the Confluence, it says "We sent a recovery link to you at XXXX", but I have never received the link from the Confluence. Any suggestion to resolve this issue?

1 answer

1 vote

Hi Gunho,

Confluence likely sent it and you should follow standard procedure for locating an expected email. Specifically, check spam/junk folders, check for rules that might have captured the email, etc. Cheers!

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Hi @Gunho Sohn,

I followed-up and checked our mail server logs, and I can confirm that the email did go out and has been marked as delivered.

Have you still not received that email, and weren't able to find it in your junk mail? If so, you can try to trigger the Can't Login email again.

Hopefully, you will receive it the 2nd time, but if not, let me know, and I can have another look.

Take care,

Shannon

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

@Shannon S Thanks for your feedbacks. It is working well!

- Gunho

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Reply

Suggest an answer

Log in or Sign up to answer

Was this helpful?

Thanks!

DEPLOYMENT TYPE

CLOUD

PRODUCT PLAN

FREE

TAGS