I can not login in Confluence, linked with Jira

ASCO GROUP April 19, 2018

We have configured Confluence authorization using Jira accounts (the link between applications is configured). Once we found a problem in the work of Confluence - did not open the page with the system settings. We decided to re-add the link between Jira and Confluence, but that did not help. Later it was found out that the problem was in the finished disk space in Confluence server.

After freeing up the disk space, it turned out that it is no longer possible to log in to the system - it shows an error, asks to re-enter the login and password and fill in the captcha.

 

tcpdump shows that Confluence still asks Jira for information about users, although the link is no longer there.

Confluence -> Jira

00:17:14.600256 IP (tos 0x0, ttl 64, id 57897, offset 0, flags [DF], proto TCP (6), length 670)

    192.168.200.49.41244 > 192.168.200.61.webcache: Flags [P.], cksum 0x1451 (incorrect -> 0xfcf7), seq 1:619, ack 1, win 229, options [nop,nop,TS val 67518 ecr 4626264], length 618: HTTP, length: 618

POST /rest/usermanagement/1/authentication?username=admin HTTP/1.1

Accept: application/xml

Content-Length: 103

Content-Type: application/xml; charset=UTF-8

Host: jira.xxxxx.local:8080

Connection: Keep-Alive

User-Agent: Apache-HttpClient/4.5.5 (Java/1.8.0_162)

Accept-Encoding: gzip,deflate

Via: 1.1 localhost (Apache-HttpClient/4.5.5 (cache))

Authorization: Basic Q29uZmx1ZW5jZSAtIDE8Mi6xNjguNC40OSAtIDM4NmFmMGFmLTBhM2MtMzIwNi1iMzExLTE2NzNhODY5NzI1NzplYjVjNWQyOTU3OTAwNDOyNzI3N2U5MGQ2N2ZiNFQ3MjcwYzE8Yzhk

<?xml version="1.0" encoding="UTF-8" standalone="yes"?><password><value>jX23#fEy1a!K</value></password>[!http]

Jira -> Confluence

00:17:14.601869 IP (tos 0x0, ttl 64, id 57444, offset 0, flags [DF], proto TCP (6), length 577)

    192.168.200.61.webcache > 192.168.200.49.41244: Flags [P.], cksum 0xa3e0 (correct), seq 1:526, ack 619, win 236, options [nop,nop,TS val 4626266 ecr 67518], length 525: HTTP, length: 525

HTTP/1.1 401 

X-AREQUESTID: 17x855x1

X-XSS-Protection: 1; mode=block

X-Content-Type-Options: nosniff

X-Frame-Options: SAMEORIGIN

Content-Security-Policy: frame-ancestors 'self'

X-Embedded-Crowd-Version: JIRA/7.9.0

X-Crowd-User-Management-Version: 1.4

X-ASEN: SEN-959XXXX

WWW-Authenticate: BASIC realm="Crowd REST Service"

Content-Encoding: gzip

Vary: User-Agent

Content-Type: text/plain;charset=UTF-8

Content-Length: 52

Date: Thu, 19 Apr 2018 21:17:15 GMT

 

How now to break the link between Confluence and Jira?

2 answers

1 accepted

2 votes
Answer accepted
AnnWorley
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 19, 2018

To stop Confluence from using Jira for user management you may disable the Jira user directory in Confluence under Confluence Admin>User Directories as described in: Configuring User Directories.

To get logged into Confluence so you can disable the Jira user directory, first follow the instructions for your version of Confluence on this page: Restore Passwords To Recover Admin User Rights. If you are running a version prior to Confluence 5.10, use the Confluence 5.10 instructions.

Screen Shot 2018-04-19 at 4.19.19 PM.png

Best wishes for a speedy recovery!

Ann

ASCO GROUP April 19, 2018

Thank you so much! We fixed everything and setup the connection again!

0 votes
Jonathan Smith
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
April 19, 2018

If you are completely locked out, can you access Confluence with the admin account manually?

Example URL: https://yourURL/login.action?nosso

ASCO GROUP April 19, 2018

No, nothing happened. The same mistake

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