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How to turn off annoying broken MS Teams confluence link previews

We just migrated from on-premise to atlassian cloud...

Since then, when our entire team is posting atlassian-confluence-urls we got a super annoying URL preview always saying:

"Log in with Atlassian account
Log in to Jira, Confluence and all other Atlassian Cloud products here. Not an Atlassian user? Sign up for free."

I mean under every single link we post... and we post a lot of these!

This is super annoying. How do we turn this off?

I know i can turn off the "create-a-preview-feature" in Teams entirely ... that is not what I want.

2 answers

Hi @mhaedrich

I was facing the same problem. Looked up community and all I found was it can be done by Admin.

So I tried navigating the Teams app and found that this worked:

  • Go to Manage Account.
  • Click on Privacy.
  • Turn off Optional connected experiences.

Worked for me. Cheers!

0 votes
Tony Knopp
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Sep 13, 2021 • edited

Hey @mhaedrich !

First, unfortunately there doesn't seem to be a user level option in Teams to turn off link previews.( 

As you mentioned, an admin can turn off link previews for everyone but you don't want to do that.

So, outside of the admin turning them off completely, I don't think you have any options to prevent URL previews for any URL (Atlassian or otherwise) from attempting to show the preview while composing inside of Teams.

However, there is a Confluence Cloud for Teams app that we built that you could install in your Teams organization that would allow for the link previews to have more useful information after signing into your Atlassian account.

If you've already done that and are still seeing the link preview text you provided, the previous server based Confluence for Teams app may be overriding the unfurling. I suggest uninstalling the previous version of the Confluence Server Teams app (if its installed in your teams instance), logging out and back in and seeing if that shows the more useful previews.

Finally, if you're interested and get the app working and the more useful link previews to appear, I'd love to hear any feedback on what type of useful information you'd like to see in the previews.

Hi Tony, I know this is an old post but I still get the link previews, even after I removed the app from the Team, added it again, logged in using my account and logged out of Teams and back in. The message remains ""Log in with Atlassian account
Log in to Jira, Confluence and all other Atlassian Cloud products here. Not an Atlassian user? Sign up for free." 


Do you have another idea how I can resolve that? 



It seems that you have to manually add Confluence to EVERY channel or chat where you want link previews to work.
I just started a chat with some of my developers, posted a confluence link, and saw the dreaded "Log in with Attlassian account" preview.
I added Confluence to our chat (using the + beside Chat | Files in the chat header).  The Confluence App responds with the attached image indicating "Link previews" are now available.
I re-posted the link in the same chat and I now see the proper link preview.
There has to be a better solution though.  It says to add Confluence across teams to enable Link Previews for the entire team but I can't see what additional steps we need to accomplish this.



Thank you for the feedback, this is not well implemented or documented. 

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