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How to track the number of Jira links to Confluence pages (for KCS trend analysis)?

Edited

I use the KCS functionality in Jira Service Desk (Cloud) to link to Confluence (Cloud) knowledge solutions.

I want to be able to track the number of linked Jira tickets to each Confluence page and report on this over time, to monitor any trending pages.

Is there a way I can pull such a report out of Confluence?

To clarify, I am only talking about manually generated links from a Jira ticket to a Confluence page.

See example of the link count that I want to report on:

example.png

1 answer

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Hi @Michael Barnett 

Can you please clarify the "manually generated links from a Jira ticket to a Confluence page"? I suppose you mean that a user intentionally links an issue with a confluence page. That would be the manually generated link, correct? What other way you think of about linking?

Hi Alex,

By manual I mean that the link from the Jira ticket to the Confluence page is generated when a Jira user clicks the "Link Confluence page" button:

Screen Shot 2022-12-07 at 19.31.37.png

To answer your last question, I'm not referring to "Requests deflected" or "Requests resolved":

Screen Shot 2022-12-07 at 21.25.10.png 

Thanks.

Michael.

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