How to solve the problem that “create from template” keeps circling around and cannot be loaded?

[HaleyWong]

How to solve the problem that “create from template” keeps circling around and cannot be loaded?

[Robert Reiner _smartics_]

If it is not only "create from template" and you have additional Page Blueprints installed and this is an issue whenever you launch the Page Wizard, there is probably an problem with one of the Page Blueprints. At least this is how the system tells me that I have an configuration error in the Blueprint ...

If you have admin rights, you may disable the app with the additional Blueprints and see if it works. Maybe this app requires an update?

It may be something completely different. It may be related with the Blueprint selected in the "create from Template" Macro. But whenever I see this on my server, it is any of one of the Blueprints installed on Confluence.

You may also want to look into the Browser Console. Maybe there is an error with associated JavaScript Code of a Blueprint or there is something that gives a hint. And if there is nothing out of the ordinary in the Browser Console, you may want to have a look at the server log. 

Hope this helps to get you started to figure out, what the root cause of this issue is ...

[HaleyWong]

Newly installed version without any plug-ins, deployed on other computers and the problem persists.

[Robert Reiner _smartics_]

Is your environment blocking network traffic? You would see this and similar issues in the Browser Console ...

[HaleyWong]

Everything works fine except for the “create from template” issue.

[Fabio Racobaldo _Herzum_]

Hi @HaleyWong ,

it seems that you are experiencing the following issue https://confluence.atlassian.com/confkb/creating-new-page-or-space-loads-forever-744329880.html 

Hope this helps,

Fabio

[Fabio Racobaldo _Herzum_]

Moreover please try to open developer ui in your browser and provide us information about some error at network side during a rest api call 

[HaleyWong]

How can this situation be resolved?

[HaleyWong]

[WRM] [handler] Downloading resources (2) ['css!/s/3581cfebc4f47b8558b60173b4290bf3-CDN/-6r65h…etup=true&theme.switcher=true&user-logged-in=true', 'js!/s/cb9e3bddd5396f37b7cc33101ff27125-CDN/-6r65h3…etup=true&theme.switcher=true&user-logged-in=true'] batch.js?build-number=9104&healthcheck-resources=true&hostenabled=true&locale=en-US&plugins.jquery.migrate.load.disabled=false&tc-license-setup=true&theme.switcher=true&user-logged-in=true:20 Uncaught (in promise) TypeError: Cannot read properties of undefined (reading 'call') at b.fn.confluenceSelect (batch.js?build-number=9104&healthcheck-resources=true&hostenabled=true&locale=en-US&plugins.jquery.migrate.load.disabled=false&tc-license-setup=true&theme.switcher=true&user-logged-in=true:20:129) at A (batch.js?build-number=9104&healthcheck-resources=true&hostenabled=true&locale=en-US&plugins.jquery.migrate.load.disabled=false&tc-license-setup=true&theme.switcher=true&user-logged-in=true:56:439) at h.openDialog (batch.js?build-number=9104&healthcheck-resources=true&hostenabled=true&locale=en-US&plugins.jquery.migrate.load.disabled=false&tc-license-setup=true&theme.switcher=true&user-logged-in=true:63:1) at Array. (batch.js?locale=en-US&plugins.jquery.migrate.load.disabled=false:3580:493) at i (batch.js?locale=en-US&plugins.jquery.migrate.load.disabled=false:58:25156) at Object.fireWith [as resolveWith] (batch.js?locale=en-US&plugins.jquery.migrate.load.disabled=false:58:25928) at batch.js?locale=en-US&plugins.jquery.migrate.load.disabled=false:58:28103 at batch.js?locale=en-US&plugins.jquery.migrate.load.disabled=false:22:4949 b.fn.confluenceSelect @ batch.js?build-number=9104&healthcheck-resources=true&hostenabled=true&locale=en-US&plugins.jquery.migrate.load.disabled=false&tc-license-setup=true&theme.switcher=true&user-logged-in=true:20 A @ batch.js?build-number=9104&healthcheck-resources=true&hostenabled=true&locale=en-US&plugins.jquery.migrate.load.disabled=false&tc-license-setup=true&theme.switcher=true&user-logged-in=true:56 h.openDialog @ batch.js?build-number=9104&healthcheck-resources=true&hostenabled=true&locale=en-US&plugins.jquery.migrate.load.disabled=false&tc-license-setup=true&theme.switcher=true&user-logged-in=true:63 (anonymous) @ batch.js?locale=en-US&plugins.jquery.migrate.load.disabled=false:3580 i @ batch.js?locale=en-US&plugins.jquery.migrate.load.disabled=false:58 fireWith @ batch.js?locale=en-US&plugins.jquery.migrate.load.disabled=false:58 (anonymous) @ batch.js?locale=en-US&plugins.jquery.migrate.load.disabled=false:58 (anonymous) @ batch.js?locale=en-US&plugins.jquery.migrate.load.disabled=false:22 Promise.then r.done @ batch.js?locale=en-US&plugins.jquery.migrate.load.disabled=false:22 L @ batch.js?locale=en-US&plugins.jquery.migrate.load.disabled=false:58 when @ batch.js?locale=en-US&plugins.jquery.migrate.load.disabled=false:58 Confluence.Blueprint.loadDialog @ batch.js?locale=en-US&plugins.jquery.migrate.load.disabled=false:3580 (anonymous) @ batch.js?locale=en-US&plugins.jquery.migrate.load.disabled=false:3581 dispatch @ batch.js?locale=en-US&plugins.jquery.migrate.load.disabled=false:58 v.handle @ batch.js?locale=en-US&plugins.jquery.migrate.load.disabled=false:58 89Unchecked runtime.lastError: A listener indicated an asynchronous response by returning true, but the message channel closed before a response was received

[HaleyWong]

I tried deploying on another computer and the problem is the same.

[Shatakshi Mete]

Hi @HaleyWong 

Here are a few things you can try to solve the issue:

1. Clear Browser Cache: Sometimes, clearing your browser's cache and cookies can help resolve loading issues. Try doing that and see if the template loads properly afterward.

2. Disable Browser Extensions: Certain browser extensions (like ad blockers) can interfere with Confluence. Try disabling them temporarily to see if that fixes the problem.

3. Try a Different Browser or Incognito Mode: Switching to a different browser or using Incognito/Private mode can help identify if the issue is browser-specific.

4. Check Permissions: Make sure you have the necessary permissions for creating pages using templates in that specific space.

5. Contact Your Admin: If none of the above works, there might be an issue with the Confluence instance or add-ons. In this case, reaching out to your Confluence admin might be helpful—they can check if there’s a backend issue.

Hope one of these tips helps resolve the problem!

[HaleyWong]

1. cleared cache

2. Disabled all extensions

3. have tried different browsers

4. account is administrator privilege

5. I am the administrator

6. Newly installed version without any plug-ins, deployed on other computers and the problem persists.

[HaleyWong]

The latest version, after installing and entering the platform, this is the situation, did not do any settings, did not install any plug-ins.