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How to reset confluence logins to gain control of it again?

Jose Q June 8, 2018

For some reason, our confluence started rejecting our logins from Jira. So basically we got locked out of confluence with all logins failing. 

I've tried to reinstall everything, upgrading confluence but as soon as I restore the backup I'm locked out. 

How can I access confluence as admin and gain access to it and restore the rest of the logins?

Is there a way to do it from the database?

 

Confluence version: 

  •  6.1.0

 

 

 

2 answers

1 accepted

2 votes
Answer accepted
Shankar Asam {Appfire}
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June 8, 2018

Do you have any local confluence account that can be used to login confluence? Try resetting the password of that account using "forgot password" link. You may also check the below link to add an admin account from backend (DB) and hope it helps

 

https://confluence.atlassian.com/conf64/restore-passwords-to-recover-admin-user-rights-936511358.html

Jose Q June 8, 2018

Great, thanks!

I was looking for something like this for a while now. 

Deleted user June 8, 2018

Thanks @Shankar Asam {Appfire},

Learnt something new today :) 

Shankar Asam {Appfire}
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June 11, 2018

Thanks Danny :)

Jose Mercado October 26, 2018

I had to use the DB method.  This worked.  got errors but worked.  thanks.  

0 votes
Deleted user June 8, 2018

Hi @Jose Q,

Please contact Atlassian Support as they will be better equipped to assist you in this issue.

Hope this helps

Jose Mercado October 26, 2018

yeah... like two days later... for first small incomplete response... and keep doing this for days....

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