How to remove users from confluence only (cloud) but not Jira

Phil Soady
Contributor
June 3, 2024

Every time i try an remove someone from confluence it deletes there JIRA access too.

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Kristian Klima
Community Leader
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June 3, 2024

Hi @Phil Soady 

Confluence and Jira user management should be independent... unless you're using tools like Opsgenie or Atlassian Access and remove user's access from the entire Atlassian org.

Note: I'm using Confluence standard but from my 'free' days, the process should pretty much the same as outlined here unless something dramatic has changed).

  1. Click the 9 dots icon next to your Confluence site logo.
  2. Click Administration.
    The list of your Atlassian products appears.
  3. Click the three dots next to your Confluence site.
  4. Click Manage users.
  5. Click a user.
  6. Click three dots in their profile. 
  7. Click Remove user.

This should remove the user from Confluence only.

Hope this helps.

Phil Soady
Contributor
June 3, 2024

Thanks for the feedback.
Found the solution.

Remove or suspend user applies to all products. 
Direct user management at product level was not possible.
If it is I couldnt find it.
Had JIRA user complaining immediately.....

I had to remove the users from the group
"confluence-users-<companyname>
then it seemed to work.

I was able to change the Confluence plan.


Like Kristian Klima likes this

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