I am unable to determine how to obtain a list of all users with Global Permissions. I need to do this because Confluence reports, after I upgraded to 5.0.1, that I'm exceeding my license count with 103 active users. My JIRA installation reports 100 users. Confluence is using JIRA's user directory read-only.
I am also unable to figure out how to list users by directory in Confluence - it may be that I have a couple of users in the internal directory and don't know it.
The Atlassian Answers document at https://confluence.atlassian.com/display/CONFKB/How+to+Get+a+List+of+Active+Users+Counting+Towards+the+Confluence+License claims that the UI will provide a list of all users with Global permissions, via the Administration->Global Permissions screen. This is unfortunately not the case in either Confluence 4.3.5 or 5.0.1.
Another important thing to remember that if you have deactivated users in your instnace they will need to be removed from all groups that have the "CAN USE" permission.
As you rightly state you may have some users kicking around in the confluence internal directory. This will at minimum contain the user that you used to set up Confluence. It is not the best idea in the world, as it robs you of a back door into your instnace, but you can remove the Confluence internal directory from the list of user directories. I would not recommend this, but if you are at your license cap, it is a temporary mitigation.
I would consider if every user in JIRA really needs to access Confluence.
We have the following document on removing or deactivating users
You may just wish to remov those users that do not need access to your instance.
The document states: "You can click on each group individually to reveal their members."
Which does not seem to be true from the "global permissions" page, but if you browse to the "groups" browser, there is a listing of the count for each group. Clicking that count will reveal the list of users.
Both answers, from Eddie Web and Daniel Borcherding, were helpful. I also ended up generating a list directly from the SQL. This query lists each Jira user and their last login time:
SELECT DISTINCT u.user_name, to_timestamp(CAST(cua.attribute_value AS double precision)/1000) AS last_login FROM cwd_user_attributes cua JOIN cwd_user u ON u.id = cua.user_id JOIN cwd_membership m ON u.id = m.child_id AND u.directory_id = m.directory_id JOIN schemepermissions sp ON LOWER(m.parent_name) = LOWER(sp.perm_parameter) JOIN cwd_directory d ON m.directory_id = d.id WHERE cua.user_id = u.id AND cua.attribute_name = 'lastAuthenticated' AND sp.permission IN ('0','1','44') AND d.active = '1' and u.active = '1' ORDER BY last_login;
login to jira server (if RDS) or jira DB
SELECT DISTINCT u.lower_user_name
FROM cwd_user u
JOIN cwd_membership m
ON u.id = m.child_id
AND u.directory_id = m.directory_id
JOIN licenserolesgroup lrg
ON Lower(m.parent_name) = Lower(lrg.group_id)
JOIN cwd_directory d
ON m.directory_id = d.id
WHERE d.active = '1'
AND u.active = '1'
AND license_role_name = 'jira-software';
copy the output to a file in local pc
cat /tmp/xxx | sed 's/^[ \t]*//;s/[ \t]*$//' > /tmp/output.file
sed 's/$/,/' output.file > output2.file
cat output2.file | tr -d '\n' > output3.file
go to confluence , find your group and past the comma separated user list to group
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